QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons
Cre8work! · Boksburg
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →
 QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons 
 1. Role Purpose 
 To facilitate and assess learners enrolled in the National Occupational Certificate: Food & Beverage Service Attendant (ID: 124385) learnership, ensuring practical workplace readiness, service excellence, and compliance with CATHSSETA/QCTO requirements. 


 2. Key Responsibilities 
 
 • Facilitate training sessions for waitron learners
 • Assess learner competence in both theory and workplace performance
 • Guide learners through structured learning and workplace application
 • Conduct formative and summative assessments aligned to unit standards
 • Maintain accurate learner records, POE documentation, and attendance tracking
 • Coach learners on service standards, customer interaction, and operational readiness
 • Monitor learner progress and provide continuous feedback
 • Ensure compliance with CATHSSETA/QCTO requirements and audit readiness
 • Submit assessment reports and updates to Project Lead
 • Coordinate with hospitality sites for workplace-based learning integration
 • Manage own travel and facilitation schedule across Gauteng sites
 


 3. Qualifications & experience 
 MANDATORY: 
 
 • Registered CATHSSETA assessor/moderator or relevant facilitator qualification (ETDP SETA or equivalent).
 
 
 • Relevant qualification in Hospitality / Restaurant Management and/or minimum 3 years’ practical experience in Restaurant/ Hospitality industry (e.g. Senior Waiter, Restaurant Supervisor, or Hospitality Management qualification).
 
 PREFFERABLE: 
 
 • Strong understanding of service operations and occupational training.
 


 4. Competencies & Attributes 
 
 • Strong facilitation and customer-service mindset
 • High energy and engaging training delivery style
 • Strong compliance and documentation discipline
 • Ability to coach and develop frontline service staff
 • Practical, hands-on industry experience
 • Strong organisational and time management skills
 • Ability to work independently across multiple sites
 


 5. Working Conditions 
 
 • Contract basis (12-month learnership cycle)
 • Travel within Gauteng to multiple hospitality training sites
 • Approx. 2–3 training engagements per week
 • Reports to Project Lead: Employment Learnership Division
 • Responsible for full learner lifecycle management