QA Domain Lead

Job Summary

• Own the quality engineering strategy and practice for Digital Business Bank, with a primary focus on automation, early assurance and measurable customer and production quality.
• The role is accountable for the standards, tooling, capability and governance that enable teams to release secure, reliable and accessible digital services at pace.
• Executive mandate: improve the quality of software and reduce the cycle time for testing.

Job Description

• VP leadership role reporting to the Chief Information Officer: Digital & AI.
• Owns the quality engineering strategy and practice with emphasis on automation, early assurance and measurable production quality.
• Enables teams to release secure, reliable and accessible digital services at pace.
• Establishes quality as a shared, continuous responsibility across product and delivery teams.
• Defines the quality engineering strategy, target operating model, standards and maturity roadmap.
• Sets risk-based approaches covering functional, integration, regression, performance, resilience, security, accessibility, data and journey quality.
• Clarifies accountabilities across product, engineering, architecture, security, operations and suppliers.
• Advises the CIO and executive forums on quality risk, investment priorities and release confidence.
• Establishes reusable automation frameworks, test-data approaches, service virtualisation, environments and tooling.
• Embeds automated tests and quality controls into CI/CD with fast feedback and governance evidence.
• Prioritises automation according to business criticality, repeatability, defect risk and maintenance cost.
• Drives shift-left defect prevention and shift-right validation using telemetry, synthetic monitoring and production learning.
• Defines quality gates, release-readiness criteria, exception processes and evidence by change-risk class.
• Provides measures for defect trends, escaped defects, automation effectiveness, reliability, cycle time and customer impact.
• Leads root-cause learning on material defects and ensures systemic improvements are implemented.
• Provides independent challenge on release risk while helping teams remove quality constraints.
• Leads quality engineering managers, automation specialists, communities of practice and strategic partners.
• Measures success through fewer escaped defects, effective automation, earlier detection, release confidence, non-functional outcomes and lower cycle time.
• Requires senior quality leadership and proven automation at scale across CI/CD, APIs, integration, digital channels, performance and resilience in regulated environments.
• First-year priorities include setting the baseline and roadmap, establishing governance and measures, delivering high-value quality improvements and building sustainable capability.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies Required

End Date: September 30, 2026