Property Operations, Letting & Tenant Relations Intern

Introduction

Are you looking to launch your career in the dynamic world of   real estate, property development and property-related finance? An exciting opportunity is available for motivated and ambitious individuals to join an  8–10 month learnership programme  designed to provide valuable industry exposure, practical experience and a strong foundation for a career in the property sector.

Based in  Johannesburg CBD , this programme offers the opportunity to gain insight into the various aspects of the real estate and property development environment while developing valuable workplace and industry-specific skills.

If you are passionate about property, eager to learn, and ready to take the first step towards building a rewarding career, this learnership could be the opportunity you've been waiting for.

Duties & Responsibilities

• Respond to rental enquiries and conduct apartment viewings with prospective tenants.

• Assist with tenant application processing and documentation under supervision.

• Support credit and affordability screening activities.

• Participate in Ready To Let (RTL) inspections to understand pre-letting standards.

• Maintain accurate records in IPM’s letting and CRM systems.

• Shadow senior letting agents through the full lease signing and handover process.

• Handle inbound tenant queries via phone, email, and walk-in (first-line resolution under supervision).

• Log and track tenant maintenance requests; escalate where required.

• Assist with accounts collection follow-ups and arrears communication.

• Support new tenant onboarding: welcome packs, building orientation, key handover.

• Assist with outgoing inspections and deposit reconciliation documentation.

• Maintain tenant records in IPM’s CRM system with accuracy.

• Assist Building Managers with daily building inspections and operational rounds.

• Support the RTL (Ready To Let) audit process: inspect, log, and track unit readiness.

• Coordinate and follow up on maintenance requests with contractors under BM supervision.

• Assist with pre-occupancy and outgoing property inspections.

• Maintain building logs, maintenance records, and compliance documentation.

• Rotate across both older and newer buildings in IPM’s portfolio for well-rounded operational exposure.

Desired Experience & Qualification

• Grade 12 / National Senior Certificate (essential).

• South African citizen

• Currently unemployed and available to start immediately

• Clear criminal record.

• Basic computer literacy, including proficiency in MS Office and email communication.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to engage professionally and empathetically with tenants, clients, and stakeholders.

• Customer service-oriented with a commitment to delivering positive service experiences.

• Ability to manage and resolve complaints effectively, calmly, and professionally.

• Strong conflict resolution and problem-solving skills.

• Physically fit and comfortable working across multiple building and property environments.

• Ability to remain composed under pressure and handle challenging situations with professionalism.

• Interest in the property management, real estate, sales, or customer service sectors.

Package & Remuneration

R7000 p/m.