Property Manager (Retail Shopping Centre) - Cape Town

Role Purpose The Property Manager is responsible for the overall management, commercial performance and operational success of a retail shopping centre. The role focuses on maximising rental income, managing vacancies and lease renewals, controlling operating expenditure, maintaining strong tenant relationships and ensuring the effective management of property operations. The incumbent will oversee financial performance, leasing activities, facilities management, service providers and team performance, ensuring the centre remains commercially sustainable, professionally managed and compliant with applicable legislation and operational standards. Key Responsibilities Property & Centre Management

• Manage the day-to-day operations and overall performance of the shopping centre.

• Ensure the centre is professionally managed, well maintained and commercially sustainable.

• Coordinate leasing, financial, operational and facilities management activities.

• Monitor centre performance and identify opportunities to improve efficiency and profitability.

• Ensure operational issues are addressed promptly and effectively.

Leasing & Commercial Management

• Manage vacancies, leasing activities and lease renewals.

• Support and implement the centre's leasing strategy and tenant-mix plan.

• Negotiate lease terms within approved mandates.

• Monitor tenant trading performance and identify commercial risks and opportunities.

• Build and maintain relationships with tenants, brokers, landlords and other stakeholders.

• Proactively manage vacancies and support tenant retention.

• Oversee lease-related administration and tenant installations.

• Identify opportunities to protect and grow the centre's income stream.

Financial Management & Budget Control

• Manage centre budgets, income, expenses and monthly financial performance.

• Monitor rental income, arrears and outstanding payments.

• Ensure arrears are followed up, escalated and addressed appropriately.

• Review and control operating expenditure.

• Monitor financial performance against budgets and implement corrective measures where required.

• Identify opportunities to improve profitability and cost efficiency.

• Prepare financial and management reports for relevant stakeholders.

Tenant & Stakeholder Management

• Build and maintain strong relationships with tenants, brokers, clients and key stakeholders.

• Manage tenant queries and resolve operational or commercial issues.

• Engage with tenants regarding lease matters, trading performance and operational requirements.

• Support a positive tenant experience and promote constructive commercial relationships.

• Participate in client and management meetings and provide relevant performance updates.

Facilities & Service Provider Management

• Oversee facilities management, maintenance, repairs and tenant installations.

• Manage service providers and contractors against agreed service-level agreements.

• Monitor service quality, contractor performance and compliance with contractual requirements.

• Ensure maintenance issues are addressed and the centre remains safe and well maintained.

• Coordinate operational requirements with facilities and technical teams.

• Identify risks and implement appropriate corrective actions.

Compliance, Governance & Risk Management

• Ensure compliance with applicable statutory requirements, including Occupational Health and Safety legislation.

• Monitor adherence to operational procedures, property requirements and relevant regulations.

• Identify and address operational, financial and property-related risks.

• Ensure appropriate records, documentation and management reports are maintained.

• Ensure compliance with applicable property industry and regulatory requirements.

Leadership & Team Management

• Lead, manage and develop the centre management team.

• Establish clear performance expectations and promote accountability.

• Monitor team performance and ensure operational standards are maintained.

• Encourage collaboration, professionalism and service excellence.

• Support employee development and continuous improvement.