Property Manager / Eiendomsbestuurder (AN 143)

Introduction / Inleiding

More about the company

Our client is a well-established property development and management group. They specialise in strategic facilities management, commercial, residential, industrial and student accommodation projects, delivering innovative, sustainable and high-quality property solutions with extensive industry expertise.

LOCATION: Braamfontein, Johannesburg

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Meer oor die maatskappy

Ons kliënt is ’n goed gevestigde eiendomsontwikkelings- en bestuursgroep. Hulle spesialiseer in strategiese fasiliteitsbestuur, kommersiële, residensiële, industriële en studente-akkommodasieprojekte, en lewer innoverende, volhoubare en hoëgehalte eiendom-oplossings met uitgebreide bedryfservaring.

LIGGING: Braamfontein, Johannesburg

Key Responsibilities / Hoofverantwoordelikhede

• Property Operations: Manage the day-to-day operations of the student residence, including front office, reception, resident administration and communication, cleaning, security, common areas, inspections, move-ins/outs, inventory, operational risks and customer service complaints.

• Resident Experience: Deliver an exceptional student living experience by building positive resident relationships, providing excellent customer service, managing enquiries and complaints, supporting Student Life initiatives, monitoring satisfaction, driving retention and promoting community engagement.

• Leadership & People Management: Lead operational staff by setting performance objectives, conducting team meetings, coaching and mentoring employees, managing performance, identifying training needs, and supporting recruitment and onboarding.

• Operational Readiness: Coordinate annual intake preparations, room inspections, cleaning, furnishing and equipment checks, and work with the Facility Manager to ensure maintenance is completed and all operational, accreditation and additional requirements are met before student arrival.

• Financial Management: Manage the operational budget, including expenditure monitoring, cost control, annual budgeting, monthly forecasting, approved purchases, supplier invoices and identifying cost-saving opportunities.

• Governance & Compliance: Ensure compliance with company policies, operational standards, university requirements, internal controls, risk procedures, house rules, service standards and incident reporting requirements, while supporting statutory, health and safety and technical compliance with the Facility Manager.

• Property Inspections: Conduct regular inspections of rooms, common areas, reception, outdoor spaces, cleaning, security, furniture and equipment, and coordinate corrective actions where required.

• Facilities Coordination: Liaise closely with the Facility Manager on maintenance requirements, room access, prioritisation and completion of maintenance, preventative maintenance planning and minimising disruption to residents.

• Reporting & Records: Prepare weekly operational, incident, KPI, occupancy, customer service, inspection, budget and risk reports, while maintaining accurate records on FG Nexus .

• Technology & Process Improvement: Ensure effective use of FG Nexus for resident records, dashboards, digital inspections, incidents, service requests and reporting, while supporting continuous operational process improvement.

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• Eiendomsbedrywighede: Bestuur die daaglikse bedrywighede van die studentehuisvesting, insluitend die voorkantoor, ontvangs, inwoneradministrasie en kommunikasie, skoonmaak, sekuriteit, gemeenskaplike areas, inspeksies, intrekke/uittrekke, voorraad, operasionele risiko’s en kliëntediensklagtes.

• Inwonerervaring: Lewer ’n uitsonderlike studentelewenservaring deur positiewe verhoudings met inwoners te bou, uitstekende kliëntediens te lewer, navrae en klagtes te bestuur, Student Life-inisiatiewe te ondersteun, tevredenheid te monitor, inwonerbehoud te bevorder en gemeenskapsbetrokkenheid te bevorder.

• Leierskap & Mensebestuur: Lei operasionele personeel deur prestasiedoelwitte te stel, spanvergaderings te hou, werknemers af te rig en te mentor, prestasie te bestuur, opleidingsbehoeftes te identifiseer en werwing en induksie te ondersteun.

• Operasionele Gereedheid: Koördineer jaarlikse intrekvoorbereidings, kamerinspeksies, skoonmaak, meubilering en toerustingkontroles, en werk saam met die Fasiliteitsbestuurder om te verseker dat instandhouding voltooi is en dat alle operasionele, akkreditasie- en addisionele vereistes voor studente se aankoms nagekom word.

• Finansiële Bestuur: Bestuur die operasionele begroting, insluitend die monitering van uitgawes, kostebeheer, jaarlikse begrotings, maandelikse vooruitskattings, goedgekeurde aankope, verskafferfakture en die identifisering van geleenthede vir kostebesparing.

• Bestuur & Nakoming: Verseker nakoming van maatskappybeleide, operasionele standaarde, universiteitsvereistes, interne beheermaatreëls, risikoprosedures, huisreëls, diensstandaarde en voorvalrapporteringsvereistes, terwyl statutêre, gesondheids- en veiligheids- en tegniese nakoming saam met die Fasiliteitsbestuurder ondersteun word.

• Eiendomsinspeksies: Voer gereelde inspeksies van kamers, gemeenskaplike areas, ontvangs, buiteruimtes, skoonmaak, sekuriteit, meubels en toerusting uit, en koördineer regstellende aksies waar nodig.

• Fasiliteitskoördinering: Skakel nou saam met die Fasiliteitsbestuurder rakende instandhoudingsvereistes, toegang tot kamers, prioritisering en voltooiing van instandhouding, voorkomende instandhoudingsbeplanning en die beperking van ontwrigting vir inwoners.

• Verslagdoening & Rekords: Stel weeklikse operasionele, voorval-, KPI-, besettings-, kliëntediens-, inspeksie-, begrotings- en risikoverslae op, terwyl akkurate rekords op FG Nexus gehandhaaf word.

• Tegnologie & Prosesverbetering: Verseker effektiewe gebruik van FG Nexus vir inwonerrekords, dashboards, digitale inspeksies, voorvalle, diensversoeke en verslagdoening, terwyl voortdurende verbetering van operasionele prosesse ondersteun word.

Minimum Requirements / Minimum Vereistes

• Bachelor’s Degree or Diploma in Property Management, Business Management, Hospitality Management or a related field.

• Professional qualification in Property Management will be advantageous.

• SAFMA or SAPOA membership will be advantageous.

• Knowledge of Health & Safety requirements.

• Minimum 5 years’ experience in Property Management, Hospitality or Residence Management.

• Minimum 3 years’ management experience.

• Proven experience managing multi-disciplinary operational teams.

• Experience in student accommodation, hospitality or residential property management will be advantageous.

• Strong knowledge of property and residence operations, including student accommodation operations.

• Knowledge of customer service, staff, budget, risk and operational management.

• Knowledge of operational planning and resource management.

• Experience with property management systems, preferably FG Nexus or similar.

• Strong leadership and people management skills, including coaching, decision-making and accountability.

• Excellent planning, organising, problem-solving, time management and quality management skills.

• Strong financial and resource management, with a focus on budget control and cost awareness.

• Excellent communication, relationship-building, negotiation and conflict-resolution skills, with a strong customer service focus.

• Professional, organised, results-driven, customer-focused, adaptable, resilient and ethical, with strong attention to detail.

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• Baccalaureusgraad of Diploma in Eiendomsbestuur, Besigheidsbestuur, Gasvryheidsbestuur of ’n verwante veld.

• Professionele kwalifikasie in Eiendomsbestuur sal voordelig wees.

• SAFMA- of SAPOA-lidmaatskap sal voord