Project/Change Communication Specialist

• Are you an experienced Project/Change Communication Specialist with a strong background in graphic design, visual communication, and change management communications?
• Our client is seeking a creative and experienced Project/Change Communication Specialist to develop engaging communication materials and drive effective communication throughout digital technology initiatives. This role is responsible for designing and producing high-quality change management and project communication tools while ensuring clear, effective, and consistent stakeholder communication across the organisation.
• Working closely with Project Managers, project teams, stakeholders, and leadership, the successful candidate will play a key role in supporting strategic technology initiatives by combining exceptional communication skills with strong graphic design capabilities.

Key Responsibilities Graphic Design & Creative Content Development

• Design and develop change management and project communication materials.
• Create visually engaging communication tools, templates, infographics, presentations, newsletters, posters, guides, and other communication collateral.
• Ensure all communication materials align with branding standards and project objectives.
• Develop creative resources that support stakeholder engagement and user adoption.

Communication Planning

• Collaborate with internal and external teams to understand project goals and objectives.
• Develop comprehensive communication plans tailored to project requirements.
• Identify key messages and appropriate communication channels for both internal and external stakeholders.
• Assess communication platforms and align them with stakeholder requirements.
• Adhere to communication approval processes and deadlines.

Stakeholder Engagement

• Identify and analyse project stakeholders, both internal and external.
• Develop strategies for engaging and communicating with stakeholders throughout the project lifecycle.
• Manage relationships with stakeholders to ensure their information needs are met.

Content Creation

• Develop and manage content for project updates, newsletters, emails, and presentations.
• Write clear, concise, and engaging communication materials for various stakeholders.
• Coordinate with project team members to gather relevant information and updates.

Internal & External Communication

• Ensure the project team is well-informed of project progress, changes, and key decisions.
• Effectively use internal communication tools and platforms to enhance team collaboration.
• Coordinate with internal departments to streamline communication efforts.

Monitoring & Reporting

• Monitor the effectiveness of communication strategies and adjust as needed.
• Provide regular reports on the status and effectiveness of project communications.
• Gather and analyse feedback to improve communication processes.
• Provide guidance and support related to communication gaps and issues.
• Report on communication activities and their impact on project goals.

Minimum Requirements Qualifications

• Relevant Degree, Diploma, or NQF Level 4 qualification.
• Bachelor's Degree in Communications or a related field preferred.

Experience

• Experience in professional communication services, including change management communication.
• Proven experience in project communication, preferably within the technology sector.
• Proven experience as a Project/Change Communication Specialist, Change Management Specialist, or in a similar role.
• Proven experience creating professional communication collateral using graphic design tools.
• Strong portfolio demonstrating graphic design and visual communication work.
• Experience designing communication materials for technology or business transformation projects.
• Ability to work within project timelines and across different time zones.
• Excellent written and verbal communication skills.
• Familiarity with Change Management methodologies.
• Knowledge of project communication and stakeholder engagement best practices.

Technical Skills

• Adobe Creative Suite InDesign, Illustrator, Photoshop or equivalent.
• Canva Advanced.
• Microsoft PowerPoint.
• Microsoft Office Suite.
• Experience creating digital communication assets for change management initiatives.

Key Competencies

Communication Skills

• Strong written and verbal communication skills.
• Ability to deliver clear, effective, and consistent communication throughout digital technology projects.
• Ability to create and deliver engaging presentations to diverse audiences.

Stakeholder Engagement

• Strong relationship-building and stakeholder management skills.
• Ability to understand stakeholder needs and address them effectively.

Graphic Design & Content Creation

• Strong graphic design and visual communication skills.
• Ability to create engaging presentations, infographics, newsletters, posters, guides, and other communication collateral.
• Excellent writing and editing skills with a strong attention to detail and brand consistency.

Management

• Strong organisational and time management skills.
• Ability to manage multiple assignments and competing priorities.
• Excellent attention to detail to ensure accuracy and consistency.

Crisis Management

• Ability to develop and implement crisis communication plans.
• Ability to respond effectively to unforeseen communication challenges.

What's on Offer

• Opportunity to support strategic digital technology initiatives through effective communication and stakeholder engagement.
• Opportunity to design and develop impactful communication and change management materials.
• Collaborate with project teams, leadership, and stakeholders across large-scale technology initiatives.
• Work in a dynamic, collaborative environment supporting business transformation.