Project Manager

Job Summary: To ensure operational effectiveness and client satisfaction through the management of company projects from brief to completion. Key Responsibilities and Deliverables: Project Management ● Receive client briefs and determine implementation steps ● Prepare and present compelling project proposal for sign off with client and management ● Meet with relevant stakeholders to project plan ● Ensure project deadlines are met ● Liaise with stakeholders on a regular basis to ensure satisfaction during live phase ● Delegate project responsibilities to team members ● Create monitoring controls to determine project delivery success criteria ● Ensure client feedback is obtained through the Client Feedback Questionnaire ● Make changes where necessary for future project based on client feedback Profitability ● Draft project budgets using previous data as well as client brief information ● Submit budget to client for review and approval ● Analyse actual costs incurred during a project and ensure cost effectiveness where appropriate ● Take appropriate action to ensure adherence to expense budgets and avoid over expenditure ● Prepare and compile budget reports where applicable ● Seek new ways to improve efficiency and increase profits ● Manage company/client assets/equipment/promotional material ● Ensure business unit compliance to resource policies and procedures Client/Customer Satisfaction ● Contribute toward a service orientated culture ● Determine client objectives and needs ● Ensure operational execution of client specific objectives through human and company resources ● Determine current service levels through communication with clients ● Determine service level impacts on business unit’s service offering and agreements ● Ensure strategic measurement criteria are implemented through people and technology ● Receive and record client queries and complaints ● Solve client queries and complaints ● Keep abreast of developments in the industry ● Make recommendation to improve service delivery ● Analyse trends and client and competitor developments and communicate insights to relevant stakeholders ● Ensure service best practice is developed and improved within business unit Stakeholder Management ● Identify, build, maintain strong relationships with suppliers, clients and internal stakeholders ● Timeously identify challenges and ensure resolution – keep track of supplier progress ● Attend regular meetings to update relevant stakeholders on project status ● Negotiate and manage expectations and manage effective flow of information ● Encourage continuous research opportunities and cross sell to other possible research opportunities Project Team Coordination ● Plan optimal distribution of work ● Interpret and communicate work procedures and company policies to project teams ● Delegate responsibility and authority ● Monitor and control work standards of project teams ● Set deadlines for specific projects and special tasks ● Define performance objectives and goals with project teams ● Identify employee training needs