Project Coordinator
Belgotex Floors · Pietermaritzburg, KwaZulu-Natal
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Start free — we apply for you →Key Accountabilities and Outputs
- System: Efficiently execute tickets on the system while promptly handling incoming calls.
- Service Providers: Coordinate with various departments to manage project requirements and deadlines, stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers.
- Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status.
- Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets.
- Customer satisfaction: Achieving high satisfaction ratings through surveys and feedback.
Requirements
- Matric with Math's Pure or Math's Literacy and English.
- Bachelor's Degree or Diploma in Logistics/Supply chain qualification and/or a relevant customer service qualification.
- A minimum of 5 years' previous experience in customer services or sales support.
- Essential knowledge of MS packages.
- Proficiency in D365 ERP is required.
- Product knowledge, familiarity with D365, and an understanding of despatch, production, and raw materials are advantageous.
- Flexibility with working hours is a must.
- Must excel in a team environment, communicates effectively, collaborates seamlessly, and supports their teammates with a positive and adaptable attitude.