Project Coordinator

Are you a person with strong customer service and project coordination skills? Then here an amazing opportunity for you to join the Belgotex Team! About the Company Belgotex is Africa’s leading carpet and artificial grass manufacturer. As a soft flooring specialist we design, make, and distribute high-quality broadloom and modular carpets with custom solutions available to the commercial market. Our extensive product portfolio includes luxury and specialist vinyls and artificial grass. Corporate Values: Better Together: We believe that people inspire greatness. It takes a team to achieve our world class standards and we can’t do any of this alone. We Tread Softly: We are a recognised world leader for sustainability practices, asking less of the planet in all that we do. Deep Focus: We are on a journey of vertical growth to deliver specialised flooring solutions to Africa and the world. Curiosity: True innovation starts with a desire to explore and achieve the unimaginable. Courage: We’re not afraid to ask big questions, even if it means asking more of ourselves. Purpose of this Role: This role manages and oversees customer-related projects and key account customers, ensuring timely execution and clear communication between customers, sales teams, and other departments. Key Accountabilities and Outputs: System: Efficiently execute tickets on the system while promptly handling incoming calls. Service Providers: Coordinate with various departments to manage project requirements and deadlines, stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers. Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status. Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets. Customer satisfaction: Achieving high satisfaction ratings through surveys and feedback.