Project Administrator
West Coast Personnel · Western Cape
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Start free — we apply for you →Overview We are seeking a highly organised and customer-focused Service Delivery / Order Management Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced telecoms environment and is passionate about delivering an excellent customer experience.
Key Responsibilities Manage end-to-end order processing and service delivery • Review and scrutinise customer contracts • Place and track orders via CRM systems within agreed SLAs • Provide regular progress updates and reporting to customers and internal teams • Coordinate with suppliers and customers to ensure smooth service delivery • Conduct testing and activation of services • Handle fault resolution and escalations effectively • Set up and manage new customer accounts • Support business development initiatives where required • Maintain accurate tracking of all orders and service updates Minimum Requirements
Skills & Competencies
• Strong communication skills (verbal and written) • Excellent organisation and multi-tasking ability • Professional, customer-centric approach with good telephone manner • Ability to meet deadlines and work under pressure • High attention to detail with the ability to follow procedures accurately • Tact, diplomacy, and strong problem-solving skills • Numerate and literate Experience & Qualifications
• Telecoms industry experience (advantageous but not essential – full training provided ) • Basic proficiency in Microsoft Word and Excel • ITIL Foundation (V3 or V4) – advantageous but not required Salary and Working Hours
- Competitive salary package based on experience and qualifications
- UK working hours - this is not a remote position ; office is based in Milnerton, Western Cape.