Program Improvement Officer (Gert Sibande)

Description

Technical Support & Clinical Quality Improvement

• Provide on-site technical assistance to facility staff on CCMT, HIV, TB, IMCI and PHC programs.
• Conduct clinical file audits, root-cause analyses, and quality-of-care assessments at facilities.
• co-create and monitor quality improvement plans with facilities management.
• Support implementation of evidence-based interventions aimed at improving clinical outcomes of the different DoH Programs
• Mentor clinicians and nurses on updated NDoH guidelines, SOPs, algorithms, and protocols.
• Facilitate case discussions, mortality reviews, and program performance reviews.

Monitoring, Evaluation & Data Use for Action

• Conduct routine data verification, indicator tracking and performance monitoring using DHIS, TIER.Net, SVS, SyNCH, HPRS, ETR, EDR Web, and facility registers.
• Analyse program data to identify gaps and trends and develop corrective action plans.
• Promote data use at facility level through dashboards, programme review meetings and on-site coaching.
• Support facilities to prepare for Nerve Centre, District Reviews, or performance reporting.

Health Systems Strengthening & Program Optimization

• Strengthen patient flow systems
• Facilitate integration of HIV/TB/IMCI/STI/Family Planning services within PHC platforms.
• Lead the implementation of quality improvement projects on Facility Improvement Plans FIPs
• Lead the implementation of quality improvement projects on Ideal clinic realisation and maintenance ICRM/ICSM
• Coordinate formative assessments and facilitate gap analysis guided by key programme goals and objectives
• Project selection: Identify project options best suited to address identified gaps, needs and problems
• Prepare project plans including FIP, resource requirements and task assignment to staff
• Periodic project monitoring and coordination.
• Participation in all review meetings

Capacity Building & Mentorship

• Deliver on-site and classroom-based training aligned to NDoH clinical guidelines and programmatic priorities.
• Build capacity of facility teams to implement standardised clinical, data, and administrative processes.
• Provide supportive supervision to operational managers and frontline staff.

Stakeholder Management

• Building healthy relationship with the facility managers, sub-district DoH Program coordinators, Supervisors, PHC Managers, Partner organisations and district health management team.
• Participate in District and Sub-District program meetings, technical working groups, and review forums.
• Support coordination of community-facility collaborative activities including supporting the work of WBPHCOTs, CBOs and other partners
• Ensure to maintain communication flow with the district management on important programmatic issues and in tracking implementation progress

Requirements

Required Minimum Qualifications and Experience

• Diploma or Degree in Nursing or a health-related qualification at a tertiary level.
• 3 year's experience in an NGO or District Department of Health setting

Desirable Qualifications and Experience

• Post-graduate qualification in Public Health or Management
• 5 year's experience in implementing Health Programmes
• At least 3 years' experience in clinical program management including HAST programs, Monitoring & Evaluation, report writing and presentations at Sub-District and District levels.