Product Support Sales Representative X2 Global Grade 10
Barloworldequipment · Kwazulu Natal, South Africa
Posted 17 August 2026
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Start free — we apply for you →Key Outputs
- Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions.
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
- Responsible for marketing after sales products and services
- Liaison between Barloworld and customer accounts, business planning and / budgeting planning
- Where possible inspect all failed machines/components/parts with technical rep and advise / train / educate customers accordingly
- Compile and submit parts forecasting.
- Discuss machine and undercarriage inspection reports regularly with customers.
- Responsible for selling Caterpillar marketing initiatives.
- Parts quotations followed up and converted into sales.
- Promote part sales through service, achievement of targeted budget and effective expenses management
- Achievement of operations and customer monthly KPI’s
Qualification, Experience and Competencies
- Matric
- B. Tech Sales/Marketing Diploma or Certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
- 5 years Caterpillar experience as an artisan
- Workplace competencies business development skills and knowledge
- Sound business communication skills (managerial and technical report writing critical in role)
- Sound technical knowledge of product brands.
- Sound business communication and basic financial management skills
- PC and Microsoft Office knowledge and behavioural competencies: relations skills
- Problem solving, analysis, attention to detail and listening
- Influencing and Negotiation