Product Service Support Representative Global Grade 10
Barloworld Equipment · Mpumalanga
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Start free — we apply for you →Key Outputs
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
- Responsible for marketing after sales products and services
- Liaison between Barloworld and Key customer accounts, business planning and / budgeting planning
- Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
- Promote part sales through service, achievement of targeted budget and effective
- Expenses management.
- Achievement of Operations and customer monthly KPI's
Qualification, Experience and Competencies
- Matric, B. Tech Sales/Marketing Diploma or certificate will be an added advantage
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
- 5 years Caterpillar experience as an artisan will be added advantage
- Workplace competencies business development skills and knowledge
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of product brands and business communication skills
- Basic financial management skills, PC and Microsoft office knowledge
- Behavioural competencies: relations skills
- Problem solving, analysis, attention to detail, listening and influencing and negotiation skills