Product Owner

We are seeking an experienced Product Owner III to lead digital commerce fulfilment initiatives. This role applies agile product ownership principles across the full fulfilment value chain — from order placement through to last-mile delivery and returns. You will drive end-to-end process optimisation, systems alignment, and scalable infrastructure design to enable efficient, future-fit operations at scale. Key Responsibilities

• Define user stories and prioritize the team backlog to streamline execution.
• Lead solution design workshops, requirements gathering, and wireframe creation.
• Ensure UI alignment with feature requirements and backend systems.
• Document impacts on data models, business logic, and integrations.
• Guide product development and coach junior product owners.
• Refine and sequence product backlog, ensuring readiness for PI planning.
• Participate in ART-level events and agile ceremonies.
• Drive omnichannel customer engagement and ensure a consistent customer experience.
• Provide strategic input into customer acquisition, retention, and conversion.
• Support fulfilment infrastructure design and logistics solution implementation.

Qualifications & Experience

• Degree in Business, IT, Engineering, Marketing, or related field (essential).
• Certified Product Owner / SAFe Product Owner (essential).
• 6+ years’ experience in a Lead or Senior Product Owner role within agile teams.
• Proven success launching complex product features and translating business strategy into consumer products.
• Strong commercial experience in digital-led business development environments.
• Ecommerce, retail, and customer loyalty experience (essential).
• Knowledge of compliance frameworks (POPIA, Electronic Information Act, etc.).
• Exposure to African digital markets (advantageous).
• Fulfilment-specific experience in supply chain, logistics, and ecommerce operations.

Key Competencies

• Independent, motivated self-starter with resilience in fast-paced environments.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with empathy and passion for creating value.
• Excellent stakeholder engagement and communication skills.
• Leadership and coaching ability to support junior product owners.
• Adaptable, curious, and comfortable with ambiguity and change.

Please note only shortlisted candidates will be contacted

Desired Skills

• Product Owner
• Compliance frameworks
• retail
• logistics
• ecommerce