Product Master - P3
Sandvik · Johannesburg, Gauteng
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- Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization's customers and identify and correct more complex problems associated with start-up. This role is in our Underground Drills division.
Key Responsibilities
- Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.
- Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
- Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
- Assist and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
- Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
- Set work schedules and priorities to achieve customer visits and organizational expectations.
- Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
- Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.
Profile Required
- Electrical or Mechanical or Millwright trade qualification with at least 5 years' experience
- Degree in Mechanical/Electrical/Mechatronic Engineering or equivalent would be advantageous
- Trade certificate of competence Electrical/Millwright
- Technical sales support knowledge
- At least 3 years sales support and field service experience
- Ability to work effectively within and report to a matrix organisation
- In depth knowledge and experience on Sandvik Underground Drilling equipment
- Exposure and experience in engineering change management processes will be advantageous
- English Proficiency
- Medically and physically fit to work in a mining environment
- Willingness to travel extensively
- Valid driver's license
Deadline:19th August,2026