Product Manager for Tour Operator
Tour d'Afrique (SA) · Milnerton, Western Cape · Market related
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We are seeking a dynamic and experienced Product Manager to join our team. This role is responsible for the development, contracting, and ongoing management of our destination product portfolio, ensuring we offer competitive, high-quality, and unique travel experiences. Working closely with local and international partners, the successful candidate will play a key role in strengthening supplier relationships, negotiating favourable rates, and ensuring our products remain aligned with our client expectations.
Duties & Responsibilities
- Build and strengthen long-term relationships with key suppliers and partners
- Negotiate rates, favourable terms, tactical offers, and value-added inclusions
- Travel for site inspections, supplier meetings, and trade events as required
- Develop, maintain, and continuously refine tours and itineraries
- Manage rate contracting and ensure accurate, timely updates across internal systems and platforms
- Reporting of sales performance
- Lead ongoing product training for teams
- Coordinate site inspections
- Assist with content for newsletters and pricing packages/sample itineraries
- Support Finance with supplier agreements and pricing queries
- Work closely with sales team
- Ensure product accuracy, consistency, and quality across internal systems
Drive continuous improvement of systems, processes, and workflows
Qualifications and skills
- National Senior Certificate (Matric)
- Diploma in Contracting/Tourism (advantageous)
- 5-7+ Years experience in product for an inbound DMC
- In-depth knowledge of Southern & East Africa (with a focus on 4★ and 5★ offerings)
- Office based position in Cape Town
- Excellent negotiation and relationship management skills
- Strong interpersonal skills to work effectively in a team and manage client relationships
- Be a deadline driven individual who shows extreme attention to detail
- Ability to work under pressure and manage multiple priorities
- Computer literacy, with experience in booking systems, Tourplan (advantageous), WETU, and/or CRM software
Package & Remuneration
Market related depending on experience