Product Lead (KZN)

Role Purpose: The incumbent is responsible for managing and recruiting new Channel Partners in the province/region allocated. The responsibility also includes onboarding of new transacting customers via the agent channel and online self -registrations. The incumbent is also responsible with communicating with Channel Partners and customers over the phone with a purpose of educating, resolving, escalating issues and creating sales leads on all Sasai overlay services. Role Description: Drive the business segment market through the recruitment of new Channel Partners in the province/region allocated. Utilise data to proactively manage any fluctuations in Channel Partner performance through ongoing support and interventions. Manage the flow of complex queries raised by Channel Partners with the Customer Support Centre, Compliance, Finance, and the Agent Admin Support team. Identify delinquent Channel Partners, inactive and underperforming, and implement corrective action. Performance-manage the underperforming Channel Partners. Assist and support the team with all inbound/outbound and admin requirements. Be on standby to assist any department when there is an urgent need of your assistance. Together with the Product Channel Manager and Compliance actively manage all agent fraud, compliance, anti-money laundering, and irregular conduct investigations and outcomes. Together with the Product Channel Manager, manage all Sales Admin needs. These are Channel Partner commission and incentive processes, inquiries and requisition requests and filling. Achieve monthly recruitment targets for the region and by corridor. Focus will be on all corridors, but with targeted growth bias on Zimbabwe. In-market weekday and weekend activations blitz with Channel Partners. Support the Marketing and Product teams with campaign and product rollout and execution, ensuring that these deliverables directly impact the sales and revenue outcomes. Build the Sasai brand, together with Marketing directly within community clusters.