PRODUCT CONSULTANT

.. Job Summary: To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt. Key Responsibilities and Deliverables: 1. Customer Experience Management + Manage customer vetting and registration + Manage rental process + Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment 2. Inventory Management + Monitoring and managing inventory including the; + Storing + Tracking + Maintaining of equipment + Charging devices 3. Managing & Ensuring Compliance + Standards & Discipline Management + Brand Management & Compliance onsite + HSSE compliance + Non-Compliance Escalation + Reporting and KPI's 4. Delivery of Quality Reporting & Insights + Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions Administration • Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions Customer Satisfaction and Service • Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships Key Competencies Organisational commitment Teamwork and collaboration Relationship building Agility Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence Analysis & problem solving Sales orientation Quality and detail excellence Communication Administration • Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions Customer Satisfaction and Service • Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships Key Competencies Organisational commitment Teamwork and collaboration Relationship building Agility Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence Analysis & problem solving Sales orientation Quality and detail excellence Communication