Process & Communications Officer
Clicks Group · Western Cape
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Main Purpose
- To support the Store Support Department through the effective administration of store communications, ensuring that accurate, current, and relevant information is consistently available to all stores.
- The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling stores to operate effectively and achieve organisational goals.
Job description
Job Objectives
- Develop, design, and maintain training materials, guides, job aids, and learning resources
- Manage the review, update, approval, and communication of Standard Operating Procedures SOPs, policies, and training materials
- Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
- Monitor and drive compliance with approved SOPs, policies, and operational processes
- Collaborate with business stakeholders, subject matter experts, and project teams
- Manage the end-to-end store communication process and act as the gatekeeper for store communications
- Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
- Perform regular reviews of process documentation, training content, and store communications
- Provide administrative and reporting support to the Store Support Department
- Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes
Minimum requirements
Job Knowledge
- Designing and developing training material essential
- Knowledge of store communications essential
- Retail policies and processes
- IT knowledge systems and applications
Job Related Skills
- Written communication skills
- Internal communications management
- Proofreading and quality assurance
- Computer literacy
- Planning and organising skills
- SOP development and maintenance
- Training material development
- Facilitation and presentation skills
Job Experience
- At least 2 years' experience in training material design, communications or similar
- Experience in SOP design
- Quality assurance and document control
- Retail Management experience
- Exposure to general retail processes and procedures
- Stakeholder engagement across multiple business units
Education
- Matric
- Business Process Management BPM certification
- Instructional Design certification
- Technical Writing certification advantageous
Competency Requirements
- Supporting and Cooperating
- Analysing and Interpreting
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
Apply by: 3 August 2026