Process Analyst: Junior

Key Responsibilities

Process Analysis & Documentation

• Gather and analyse business requirements through stakeholder engagement and collaboration.
• Document current and future-state business processes, workflows, procedures, and work instructions.
• Develop process maps and supporting documentation using approved methodologies and standards.
• Ensure process documentation is maintained, updated, and stored within designated repositories.

Process Improvement & Business Transformation

• Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement.
• Support process optimisation, standardisation, and automation initiatives.
• Contribute to business transformation projects and process redesign activities.
• Participate in workshops and sessions aimed at improving operational effectiveness and customer experience.

Data Analysis & Reporting

• Collect, validate, and analyse process-related information and performance data.
• Assist with the development of process performance metrics, dashboards, and reports.
• Monitor process effectiveness and highlight areas requiring corrective action or enhancement.
• Support data-driven decision-making through meaningful analysis and reporting.

Stakeholder Engagement & Collaboration

• Work with business units and subject matter experts to understand operational requirements.
• Facilitate discussions and information-gathering sessions with stakeholders.
• Build positive working relationships across the organisation.
• Support change management and adoption activities associated with process improvements.

Governance & Continuous Improvement

• Support compliance with process management standards and governance requirements.
• Contribute to continuous improvement initiatives across the business.
• Assist with maintaining process libraries, templates, methodologies, and best practices.
• Promote a culture of operational excellence and continuous learning.

Minimum Qualifications

• Diploma or Degree in:
• Business Analysis
• Business Management
• Business Process Management
• Information Systems
• Information Technology
• Industrial Engineering
• Operations Management
• Or a related discipline

Experience

• 0-2 years of relevant experience.
• Internship, graduate programme, project-based or practical exposure will be considered.
• Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation initiatives will be advantageous.

Advantageous Certifications The following certifications are beneficial but not required:

• BPMN Foundation
• ECBA (Entry Certificate in Business Analysis)
• Lean Six Sigma Yellow Belt
• ITIL Foundation
• Agile or Scrum Fundamentals
• Microsoft Power Platform Fundamentals

Key Competencies

• Analytical Thinking
• Process Analysis
• Problem Solving
• Attention to Detail
• Stakeholder Engagement
• Learning Agility

Why Join Gijima? This role provides the opportunity to gain practical experience in process management, business analysis, digital transformation, and continuous improvement while working with experienced professionals across a diverse organisation. You will play a meaningful role in helping Gijima improve business performance, enhance operational efficiency, and support its ongoing transformation journey.