Principal Systems Design / Architecture Engineer

NTT Ltd. · Bellville, Western Cape

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Your day at NTT DATA

We are seeking a highly skilled ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. In this role, you will serve as the primary technical authority for the ServiceNow platform—transforming business requirements into scalable, secure, and high-performing designs.
You will work closely with stakeholders, product owners, developers, and business leaders to architect innovative solutions that maximize the value of the ServiceNow ecosystem.

Key Responsibilities Solution Architecture & Design

Lead end-to-end architecture for ServiceNow implementations across ITSM, ITOM, HRSD, SPM, or other modules.

Translate business needs into robust, scalable, and maintainable ServiceNow designs.
Develop high-level and detailed architecture documentation, including data models, integrations, and workflow diagrams.

Platform Governance & Standards Define and enforce ServiceNow development standards, best practices, and governance models.

Drive platform roadmap, ensuring alignment with business strategy and ServiceNow product releases.
Evaluate new ServiceNow features and advise on adoption strategy.

Project Delivery Serve as the technical lead on major ServiceNow projects and enhancements.

Integration & Automation Design and oversee integrations between ServiceNow and third‑party systems REST, SOAP, MID servers, etc..

Leverage ServiceNow Flow Designer, IntegrationHub, and automation frameworks to streamline business operations.

Stakeholder Collaboration Work with business stakeholders to gather and refine requirements.

Required Qualifications 7+ years of experience working with ServiceNow, including at least 3 years in a Solution Architect role.

Strong expertise across core ServiceNow modules e.g., ITSM, ITOM, CMDB, Discovery, HRSD.
Deep understanding of ServiceNow architecture, security model, data hierarchy, and integration frameworks.
Experience with scripting JavaScript, Glide API.
Proven experience designing and delivering enterprise-scale ServiceNow solutions.
Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications