Principal Clerk
eThekwini Municipality · Durban, KwaZulu-Natal
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- Ensuring the effective and efficient execution of the Contact Centre clerical functions.
Key Responsibility Areas
- Attend to incoming and outgoing correspondence.
- Control attendance register and maintain leave/sick records and database.
- Control, issue and order stationery and non-technical equipment.
- Monitor expenditure on votes as directed by Manager Contact Centre and provide reports in light thereof.
- File circulars and other official documentation and maintain/control the Contact Centre filing systems.
- Supervise and monitor Office Assistants.
- Check the cleanliness and tidiness of all communal areas, including ensuring provision of cleaning materials.
Competencies
- Attention to Detail.
- Ethics and Professionalism.
- Problem Solving.
- Use of Technology.
- Communication.
- Service Delivery Orientation.
- Client orientation and Customer Focus.
- Resilience
Essential Requirements
- Grade 12 NQF Level 4 or equivalent.
- Valid motor vehicle driving license.
- 2 Years relevant experience.
- Computer Literacy.
Preferred Requirements
- Grade 12 NQF Level 4 or equivalent and a certificate in the Administrative field.
- 3 years relevant experience.
Special Conditions
- 40 hours, 5 day week.
- Overtime Category: II.
- This post reports to MANAGER CONTACT CENTRE