Premium Vehicle Dealership Aftersales Manager - Ga

Key Responsibilities

• Manage the complete Aftersales operation, including: • Service Department • Workshop Operations • Parts Department • Warranty Administration • Customer Relations • Drive departmental profitability and achieve all budgeted financial targets • Monitor and manage workshop productivity, efficiency, and labour sales • Oversee workshop costing processes and ensure maximum profitability • Implement, maintain, and enforce operational processes and procedures • Ensure compliance with manufacturer standards and dealership policies • Develop and monitor key performance indicators (KPIs) across all departments • Manage parts inventory, stock control, and parts sales performance • Lead, motivate, develop, and performance-manage a workforce of 45-50 employees • Build a high-performance culture focused on accountability, quality, and customer satisfaction • Ensure exceptional customer service and maintain premium brand standards • Conduct regular departmental reviews, reporting, and business planning • Identify opportunities for operational improvement and efficiency gains • Maintain strong relationships with manufacturer representatives and key stakeholders Minimum Requirements:

• Proven experience as an Aftersales Manager within a premium automotive dealership environment • Demonstrated success managing a large, busy, high-volume workshop • Extensive experience overseeing both Service and Parts Departments • Strong understanding of workshop costing, labour sales, productivity, and profitability management • Experience implementing and enforcing operational processes and procedures • Proven track record of achieving financial and operational targets • Experience managing teams of 45-50 staff members or larger • Excellent knowledge of dealership systems, reporting, and manufacturer standards • Stable employment history with reputable automotive dealerships • Valid driver's licence • Motor Industry experience Essential! The ideal candidate will be:

• A strong and decisive leader • Firm but fair in managing people and performance • Highly disciplined, organised, and process-driven • Results-oriented with strong commercial acumen • Confident in managing high-pressure environments • Professional, credible, and respected by staff and customers alike • An excellent communicator with outstanding leadership skills • Passionate about delivering exceptional customer experiences Preferred Experience:

• Experience with premium vehicle brands such as BMW, Mercedes-Benz, Audi, Jaguar Land Rover, Volvo, Lexus, Porsche, or similar prestige marques
• Strong knowledge of manufacturer KPI management and comp

.special-hidden { display: none; }