Porter
Newmark Hotels · Cape Town, Western Cape
Posted 30 October 2026
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- To provide exceptional guest service through efficient handling of guest luggage, maintaining the appearance of front-office areas, and ensuring a welcoming, safe, and smooth guest experience, especially during night shifts.
Minimum Requirements
- Excellent communication skills
- Fluent in English – written and verbal
- Strong customer service orientation
- Ability to remain calm under pressure and prioritize tasks
- Team player with a positive attitude
- Dependable and trustworthy, always acting in the best interest of the company
- Flexible to work shifts, weekends, and public holidays
Duties and Responsibilities
- Uphold all company policies, procedures, and standard operating procedures (SOPs)
- Deliver prompt and professional assistance to guest requests and concerns
- Maintain the cleanliness and presentation of front office areas
- Assist with luggage handling during guest arrivals and departures
- Support the rooming of guests when necessary
- Liaise with Duty Managers to arrange taxis and other guest transport needs
- Secure and tag guest luggage, ensuring proper storage and tracking
- Personalize guest service by learning and using guest names
- Promote hotel services and facilities through accurate product knowledge
- Handle guest queries or escalate them to reception as required
- Stay informed about VIPs, groups, and special events daily
- Follow end-of-shift procedures in line with company standards
- Perform additional duties as requested by management
Deadline:6th November,2026