Policy Admin Team Leader
Motus Holdings Limited · Gauteng
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- LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.
- LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
- LiquidCapital is seeking to employ a qualified and experienced Policy Admin Team Leader. The successful candidate will join a dynamic and highly skilled Policy Admin Team.
- The successful candidate will report directly to the Policy Admin Manager.
JOB DESCRIPTION
- To plan, coordinate and control the quality of a team's work activities that supports the processing and administration of policies, contributing to client satisfaction and effective service delivery.
KEY DUTIES & RESPONSIBILITIES
PROCESS
Assist a team with the identification and resolution of problems and provide solutions that lead to:
- improved operational service delivery and quality.
- Execute own and teamwork in line with governance and compliance processes.
- Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
- Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
- Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
- Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
- Understand and execute administrative functions as required by the position.
- Provide operational support related to policy and administrative activities and initiatives to contribute to the overall growth and profitability of the business area.
FINANCE
- Coordinate and monitor daily work activities within the team environment to prevent financial losses.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Coordinate team activities to meet and exceed customer expectations.
PEOPLE
- Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
- Coordinate and participate in learning interventions to establish a learning and growth culture within the team.
QUALIFICATIONS AND EXPERIENCE
- 2 - 3 years' experience in a similar environment
- Grade 12
- Advanced Excel
- Proven track record of managing a team
SKILLS AND PERSONAL ATTRIBUTES
- Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
- Excellent communication verbal and written - Good command of the English language
- Advantageous – Bilingual/Multilingual
- People skills
- Ability to manage and lead a team
- Assertive
- Ability to multi-task - excellent time management
- Accuracy and attention to detail
- Ability to work under pressure
- Own and live up to company values.
Closing Date 24 August 2026