POD Clerk | Fast n Fresh

Job Context

The POD Clerk is responsible for handling all POD-related processes for the company’s fleet, subcontractors, and group operations. The role ensures that all POD documents are received, verified, recorded, and uploaded accurately and timeously, enabling smooth trip closure and invoicing. The role supports operational and finance teams by maintaining up-to-date and accurate delivery documentation, facilitating efficient customer service and compliance.

Key Performance Areas

• Deliver work activities according to set standards to satisfy customers

• Attend learning initiatives to improve work quality and enhance own skills

• POD Handling and Documentation

• Receive, verify, and check completeness of POD documents from drivers and subcontractors.

• Follow up on missing, incorrect, or unclear documents with the relevant teams.

• Upload complete and verified PODs to Docuware systems accurately.

• Track outstanding or problematic PODs and escalate where necessary.

• System and Data Management

• Capture and maintain POD data in relevant logistics systems.

• Ensure proper documentation for audit and invoicing purposes.

• Monitor POD flows to meet client invoicing deadlines.

• Communication and Support

• Liaise with the Operations, Finance, and Broking teams on POD-related matters.

• Respond to POD queries and assist with any delivery documentation issues.

• Maintain a well-organised filing and archiving system for easy retrieval.

Qualification required

• Matric Grade 12

Skills and experience required

• 1- 3 years of experience in a similar environment.

• Basic administration knowledge and / or skill

• Intermediate administration knowledge and / or skill

Behavioral Competencies

• Presenting and communicating information

• Planning and organising

• Delivering results and meeting customer expectations

• Following instructions and procedures

• Coping with pressures and setbacks

• Working with people

• Technical Competencies