Planning Analyst

Introduction

This role is responsible for compiling and providing accurate data and reports on delivery operations to analyse demand and improve operational efficiencies.

Duties & Responsibilities

Master Data Management

• Own the design, development, and maintenance of ongoing metrics, reports, analyses, aligned to business objectives.

• Define the data elements and data structure that the team should leverage to enable analytical and reporting capabilities for our team.

• Design and influence operational best practices for reporting and analytics to enable the team to scale as we grow presence in new and existing territories.

• Preparing and delivering business reviews to the team regarding risks and mitigation.

• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

• Ensure data integrity through systems supported by operational procedures.

• Identify areas of improvement of quality of data.

• Ensure the daily, weekly, monthly communication of performance metrics to the team.

• Develop standard operating procedures for demand planning processes and systems for new technology platforms.

• Work closely with operations and finance teams to develop weekly, monthly and quarterly data processes to support modelling and analytics.

Forecasting and Planning

• Building and maintaining forecasting models.

• Implement a planning system to effectively forecast delivery operations and driver supply.

• Tracking and understanding forecast performance and uncovering hidden risks by leveraging data analytics and other mechanisms.

• Forecasts demand across operations function including but not limited to new and existing clients, driver capacity, vehicle size, region and plan based on business objectives.

• Working with central operations, finance and growth to track key forecast impacting initiatives and building analytical roadmaps to quantify impact.

Reporting and Analysis

• Based on analysis, provide recommendations for operational improvements and identify metrics to measure impact.

• Act as the business intelligence partner to the team and build a suite of reports and dashboards for cadence tracking of goals and key results.

• Engineer scalable data infrastructure to support future business needs.

• Gather and analyse company data and market research and advice relevant stakeholders in line with strategic priorities.

• Write reports with key findings, analysis and recommendations to improve efficiencies.

• Conduct risk analysis based on business’ ability to support changes to demand plans.

• Monitor, translate and communicate the impact of demand changes to the business.

Desired Experience & Qualification

Qualifications

• Matric, relevant NQF7 business degree or diploma

Experience

+4 years data analytics experience within logistics/courier industry

Competencies

• Business planning

• Logistics

• Driving success

• Problem solving

• Adapt to change

• Show resilience

• Effective communication

• Networking & relationship building

• Entrepreneurship

• Team Leadership