Planner Global Grade 09
Barloworld Equipment · Northern Cape
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- Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer OEM e.g Caterpillar, Perkins etc. standards and customer requirements.
Key Outputs
- Planning, Scheduling, and monitoring job progress and work in progress WIP by using an appropriate planning system.
- Planning cost elements on service jobs Labour, Parts and Bought outs.
- Achievement of maximum productivity and profitability.
- Apply warranty policies and procedures, including service warranty.
- Issuing or job instructions to and dispatching of artisans briefing.
- Initiation and control of Bought Out requests.
- Follow up on parts, quotes and service reports.
- Assist with achievement of Key Performance Indicators KPI's.
- Assist with effective control of cost centre expenses and Work-in-Progress.
- Apply warranty policies and procedures, including warranty decisions and Service warranty investigations.
- Resolve internal and external customer queries.
Qualification, Experience and Competencies
- Grade 12
- Trade certificate Diesel or Heavy Earthmoving Mechanic
- Minimum 3 years relevant experience.
- Computer Literacy MS Office, SIS, STW / ET, CAT inspect. myCat.com
- SAP knowledge advantageous.
- Good communication skills and customer relations.
- Must be a team player and be willing to work overtime.
- Problem solving skills and technical competence, rule orientation and mechanical reasoning.
- Verbal and written communication skills.
- Understanding the service work order process, attention to detail, teamwork.
- Business and financial acumen, influencing and negotiation skills.