Plain Language Specialist

Standard Bank Group · Roodepoort, Gauteng

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Job Description

Shape and manage the delivery of comprehensive plain language services to Standard Bank Insurance Brokers SBIB and Standard Insurance Limited SIL, ensuring the consistent application of message, style, tone and plain language principles across customer, executive and internal communications.
The role supports customer understanding, effective communication, regulatory compliance and the consistent application of plain language principles to ensure that communications are clear, accessible and easily understood by clients and employees.

Qualifications

Type of Qualification: First Degree

Field of Study: BA English language or Lingustics, Diploma in Language Practice, Occupational Certificate: Text Editor NQF Level 6 or National Certificate:Text Editing and Document Design NQF Level 7
Post Graduate Degree Local or International Certificate in Plain Language
Professional certification or formal training in Plain Language Plain Language Institute South Africa, Plain Language Academy

Experience Required

3-5 years
Proven experience in plain language review, editing, corporate communications, content development or related fields.
Experience translating complex insurance, legal or business terminology into customer-friendly language.
Experience working in a regulated environment.
Strong English language, grammar, editing and document review and skills.
Advanced Microsoft Word skills, including track changes, document formatting and version control.
Formal training in Plain Language.

Behavioural Competencies