Petshop Controller

About the role

• The purpose of the Petshop Science Controller role is to coordinate and support the Petshop Science brand, drive an outstanding service culture, oversee in-store standards, operational excellence, and develop service, sales, and stock strategies alongside the Team.

• The role supports the Petshop Science Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Manager. The role executes stock management and merchandising plans, manages loss prevention and related mitigations, encourages the achievement of sales targets, and focusses efforts on return customer traffic to the store as a key indicator of success.

• The role oversees and supports a team comprising Sales Assistants to deliver a convincing and competitive experience as ambassadors of the Petshop Science brand.

What you'll do

• The role supports the Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Store Manager

• Together with the team provide a friendly and engaging customer experience. Maintain a positive and lively atmosphere with particular attention to customer service and public relations.

• Maintain adherence to trading hours, procedural opening and closing standards (including key carrier controls) and adequate resourcing cover to meet the needs of customers (considering peak trading trends)

• Consistently maintain store appearance to guidelines and standards.

• Keep a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, seasonal style guides, and merchandise presentation ensuring high standards in product range, stock levels and presentation (and related stock smoothing)

• Support and coordinate all aspects of operational activity and management of standards pertaining sales, price, and promotion discounts, reduced to clear, donations and related pricing material.

• Support / coordinate, monitor, and mitigate losses throughout the stock movement cycle from point of arrival at store premises, verification of receipt, through merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls throughout the process.

• Support / coordinate inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes. Ensure that stock is monitored and counted daily.

What you bring

• Matric (Essential)

• +1 Year's exposure to a retail or service-oriented store environment, in a customer interfacing, sales and stock orientated environment (Essential)

• Must Love animals! Previous exposure to pet services, pet care, pet products or animal orientated services or sales (Essential)

• Exposure to retail systems, technologies, and new innovations (Essential)

• Understanding of procedures, standards, and guidelines in a retail store context – Company policies and procedures, operational controls, loss prevention and mitigation, Health & Safety – OHSACT procedures etc. (Essential)

Closing Date

• 2026/11/03