Pet Deli Manager / Pet Retail Manager (JB6254)
Kontak Recruitment · Gauteng
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Start free — we apply for you →- Our client is looking for a Pet Deli Manager to take responsibility for the day-to-day running and success of a busy Pet Deli.
- This is more than a retail management position. We are looking for someone who genuinely loves animals, enjoys talking to pet owners and takes pride in helping clients make the right choices for their pets.
- You will be responsible for driving sales, managing stock and suppliers, leading the retail team and ensuring the Deli is well organised, well stocked and welcoming to both clients and their pets.
Benefits
- Staff Discounts for your pets
- Training
Minimum Requirements
- Matric Grade12
- Sales qualification Advantageous
- A genuine pet and animal lover with personal pet ownership experience
- 2-3 Years Previous management experience in pet retail, retail, animal care or a related environment
- Strong sales and customer service skills
- Good knowledge of pet food, nutrition and general pet wellbeing
- Confident managing and motivating a team
- Commercially minded with an understanding of stock control and profitability
- Well organised and comfortable handling administration
- Confident communicating with customers, suppliers and staff
- Someone who is hands-on, reliable and happy working in a busy environment
- Comfortable working around animals every day
- Experience or qualifications in pet nutrition, animal care, veterinary retail or a similar field will be highly advantageous.
Duties and Responsibilities
- Taking overall responsibility for achieving Deli sales and turnover targets
- Managing retail stock, including ordering, stock rotation, merchandising and expiry dates
- Ensuring the Deli is always neat, well presented and fully stocked
- Advising pet owners on food, treats, accessories, toys and suitable pet care products
- Providing knowledgeable guidance on general pet health, wellness and dietary choices
- Building relationships with customers and encouraging repeat business
- Creating in-store promotions and implementing supplier promotions
- Working with suppliers and sales representatives and evaluating new products
- Identifying potential new suppliers and products
- Promoting Deli products and services to Spa clients
- Managing retail, part-time, merchandising and cleaning staff
- Ensuring staff are trained on new products and understand their correct use
- Monitoring cash-ups, petty cash, payments and general administration
- Managing equipment, repairs, stock levels and day-to-day operational requirements
- Taking bookings for the Pet Spa grooming parlour
- Advising pet owners on grooming options for their pet
- Supporting the Spa Manager and taking responsibility for the Spa when required