People Delivery Specialist (Technology)

About the role

• Join Shoprite as a People Delivery Specialist (Technology) in Cape Town, where your expertise in HRIS management, SAP systems, and data analysis will drive the effective delivery of HR programs and employee relations within a leading retail environment.

• This mid-level role demands over two years' experience in HR business partnering support and a diploma in Human Resources or a related field, focusing on advancing performance management, talent development, and employee engagement with accuracy and compliance.

• Thrive in a dynamic organisation known for innovation and development by contributing to critical HR initiatives and fostering strong business partnerships through meticulous HR process support and insightful data-driven decision-making, enhancing service delivery and stakeholder communication at every level.

What you'll do

• Coordinate and execute HR programmes and initiatives, including performance management, employee engagement surveys, talent development, annual salary reviews, and incentive schemes.

• Collaborate effectively with business stakeholders to deliver tailored HR services that support diverse business portfolios and objectives.

• Prepare, analyse, and validate HR reports on metrics such as headcount, turnover, and training, ensuring accuracy within HRIS and related databases.

• Provide first-line support for employee relations enquiries, offering clear guidance on policies and procedures and escalating complex matters as necessary.

• Support key HR processes including recruitment, onboarding, employment status changes, and the preparation of offer letters to ensure seamless service delivery.

• Maintain accurate, confidential employee records in HRIS, including personal data, performance evaluations, and training documentation, ensuring proper organisation and compliance.

• Assist in the development and dissemination of HR communications, ensuring information is clear, timely, and accessible to employees across the organisation.

• Provide administrative and operational support to People Business Partners, facilitating their ability to focus on strategic HR interventions.

• Utilise HR systems such as SAP and HRIS effectively, troubleshooting issues and delivering user support to optimise processes and data accuracy.

• Ensure adherence to HR compliance, governance, and ethical standards, maintaining up-to-date knowledge of best practices and employment legislation.

What you bring

• Diploma in Human Resources, Business Administration, or a related field (mandatory).

• At least 2 years' experience in HR Business Partnering or a similar function, with a thorough understanding of HR policies, frameworks, and service delivery.

• Comprehensive knowledge of employment legislation, HR best practices, and compliance requirements.

• Experience with SAP and familiarity with HRIS or other HR data management systems is preferred.

• Proven ability to analyse HR data and generate accurate reports whilst maintaining data integrity.

• Excellent verbal and written communication skills, with the capacity to adapt messaging for diverse organisational audiences.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant HR software applications.

• Exceptional attention to detail, ensuring precision in documentation, data input, and management of HR records.

• Ability to manage sensitive information confidentially and adhere to ethical standards within HR operations.

• Demonstrated capability to collaborate across teams and provide proactive, operational support in HR processes.

Closing Date

• 2026/11/05