People Consultant : Onboarding and Administration (DBN)

About the Role

• To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
• The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.

Responsibilities

Onboarding Enablement & Coordination

• Prepare and issue compliant employment contracts and onboarding documentation across multiple regions e.g., South Africa, UK, and future expansions.
• Coordinate cross-functional onboarding activities e.g., facilities, payroll, IT to support a smooth end-to-end employee journey.

People Data Integrity & Lifecycle Management Manage and maintain accurate employee data across all core HR systems e.g., Payspace, Dayforce, YouManage, ensuring end-to-end data

• integrity.
• Execute employee lifecycle transactions e.g., promotions, transfers, secondments in alignment with defined SLAs, local market regulations, and audit requirements.
• Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.

Leave Administration & Workforce Transactions

• Administer leave-related and employee absence records via approved platforms.
• Ensure alignment with market-specific policies and legislative standards.
• Support and handle queries and escalations.

Service Excellence and Employee Support

• Act as administrative support to HRBPs.
• Triage and resolve HR-related tickets from employees and managers.
• Issue standard HR documentation e.g., confirmation of employment, certificates of service.

Compliance, Audit & Record Management

• Maintain audit-ready records in line with statutory requirements.
• Prepare and submit documentation for internal and external audits across regions.
• Ensure HR documentation is updated, stored, and version-controlled across platforms.
• Generate and maintain basic reports to support People Operations and Operations alike.

Process Improvement & Operational Effectiveness

• Identify and recommend improvements for process standardisation and automation.
• Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.

Minimum Requirements

• A minimum of Matric/Grade 12 or equivalent NQF level qualification
• HR/People-related tertiary qualification is preferred/ advantageous
• At least 3 – 5 years in an admin focused role in HR administration or shared services environment
• Proficiency in MS Excel, PowerPoint and Word skills.
• Proficiency in HRIS systems and reporting tools
• Experience in high volume and growing contact centre/ BPO environments
• Joiners, Movers, and Leaver's experience within scalable contact centre organisations
• At least 1year BPO experience familiarity with BPO workflows, KPIs, to ensure service excellence

Required Skills

• Strong attention to detail and data accuracy
• Excellent organisational and time management skills
• Knowledge of HR systems e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR
• Ability to work under pressure and meet tight deadlines
• Strong communication and interpersonal skills
• Problem-solving and service-oriented mindset
• Confidentiality and professionalism in handling sensitive information
• Strong skills in Excel, PowerPoint and Word