People & Business Enablement Coordinator

Job Purpose

• Performs structured administrative tasks. E.g. Receptionist, Data Capturer, Administrative Assistant. Problem-Solving Complexity: Solves defined problems by applying established procedures, rules and guidance.

Key Performance Areas

• Accurately process routine employee transactions e.g., new hires, terminations, promotions, transfers in accordance with established guidelines
• Maintain employee records in the HRIS, ensuring data integrity, confidentiality, and compliance with data privacy regulations
• Prepare standard PBE-related documents, letters, and basic reports using approved templates
• Coordinate meetings, interviews, training sessions and events for the PBE team, including managing calendars, logistics and end-to-end execution to ensure smooth delivery and participation
• Maintain the PBE team's shared inbox, responding to basic inquiries or accurately redirecting complex ones to appropriate team members
• Assist with the onboarding process by preparing new hire paperwork, coordinating logistical arrangements, and ensuring a smooth administrative start
• Support the offboarding process by compiling necessary documents, updating relevant systems, and coordinating administrative tasks
• Process leave requests and update leave tracking systems as per established company guidelines and procedures
• Distribute internal communications related to PBE policies, procedures, and employee updates to relevant stakeholders
• Assist with benefits administration tasks, including distributing enrollment forms, updating employee records, and responding to basic inquiries
• Maintain and organise physical and digital People filing systems to ensure easy retrieval and compliance with record-keeping policies
• Generate basic PBE reports on request e.g., headcounts, leave summaries by extracting data from the HRIS
• Order and maintain office supplies and equipment for the People & Business Enablement function, managing inventory and requisitions
• Adhere strictly to all internal People policies, procedures, and data privacy regulations in the execution of daily tasks
• Provide general administrative support for PBE team projects and initiatives as directed, including task tracking and document management
• Identify inefficiencies in PBE administrative processes and suggest improvements to improve accuracy, speed and service delivery

Job Requirements

Education

• Diploma in a relevant Human Resources Management

Experience

• 2–3 years experience with Administration & HR Support, HR systems, HR Processes, Handling confidential information
• Demonstrated experience in a Service-Orientated environment

Skills and Knowledge

• Proficiency in Microsoft Office Suite Word, Excel, PowerPoint, Outlook
• Data entry and management in HR Information Systems HRIS
• Familiarity with document management systems
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Effective written and verbal communication
• Ability to maintain confidentiality and exercise discretion
• Problem-solving within defined procedures
• Adaptability and willingness to learn new systems and processes
• Customer service orientation