Payroll Support Administrator - Human Capital, Head Office Reitz

The Role

• We are looking for a highly organised and service-oriented Payroll Support Administrator to join our Human Capital team at Head Office in Reitz.
• This role is ideal for someone who enjoys helping people, solving administrative queries, and maintaining exceptional accuracy in a structured, deadline-driven environment.
• This position serves as the first point of contact for payroll-related employee queries and support requests across the Group. The successful candidate will provide administrative support to the Payroll Specialists, assist employees with payroll and statutory documentation, and ensure the accurate completion of a wide range of payroll support activities.
• The role requires an individual with exceptional attention to detail, strong administrative capabilities, and the ability to remain focused and productive in a fast-paced, deadline-driven environment.
• The successful candidate must be based in Reitz and work from the Group Head Office.

Key Responsibilities

Payroll Support & Employee Service

• Act as the first point of contact for payroll-related employee queries.
• Assist employees with payroll support requests and payroll tickets.
• Provide employee service confirmations and employment-related documentation.
• Reprint and distribute payroll documentation, including payslips, IRP5 certificates, and related records.
• Assist with payroll-related reporting and administrative support.

Statutory Administration & Compliance

• Assist Payroll Specialists with UIF administration and related employee documentation.
• Prepare and process UIF documentation for maternity, illness, unemployment, and other claims.
• Submit monthly UIF declarations and maintain supporting records.
• Assist with ITA88 and other SARS-related payroll documentation.
• Support payroll compliance activities, audits, and Department of Labour enquiries.
• Maintain accurate filing systems and payroll records in accordance with company and legislative requirements.

Employee Self-Service ESS Administration

• Create, maintain, and terminate Employee Self-Service ESS user profiles.
• Reset ESS passwords and provide user support.
• Assist employees with ESS setup and usage on mobile devices.
• Support leave-related administration and ESS leave approval processes.

Payroll Administration

• Perform weekly Bank AVS Account Verification Service validations to ensure employee banking details correspond with active employees.
• Support basic payroll processing activities on Sage 300 People.
• Assist Payroll Specialists with routine payroll administration and system maintenance.

Minimum Requirements

• Grade 12 Matric
• Additional short courses, certificates or payroll related training will be advantageous
• Minimum 2 years' experience in Payroll Administration, Human Resources Administration, or a similar support function.
• Minimum 2 years' experience working on Sage 300 People.
• Practical experience dealing with payroll documentation and employee queries.
• Intermediate Microsoft Excel skills.
• Afrikaans and English communication skills will be advantageous.
• Must be based in, or willing to relocate to, Reitz.

What Will Make You Successful in This Role

The ideal candidate will possess

Technical Competencies

• Strong administration and document management skills.
• Sound understanding of payroll processes and payroll systems.
• Good working knowledge of Excel and payroll reporting.
• Ability to work accurately with sensitive and confidential employee information.

Skills & Attributes

• Exceptional attention to detail and accuracy.
• High level of integrity, professionalism, and confidentiality.
• Strong customer service orientation and a willingness to assist others.
• Ability to work effectively under pressure and meet strict deadlines.
• Excellent organisational and prioritisation skills.
• Ability to concentrate for extended periods while maintaining a high level of accuracy.
• Ability to manage repetitive, detail-intensive administration without compromising quality.
• Strong problem-solving skills and a proactive approach to resolving queries.
• Dependable, resilient, and able to thrive in a high-volume payroll environment.
• Team player with a positive and solution-focused attitude.
• Commitment to continuous learning and improvement.

Closing Date 30 September 2026