Patient Services Manager (Nov26 Klerksdorp Complex-Wilmed Park, Daleside & Parkmed)
Lenmed Private Hospitals · Klerksdorp, North West
Posted 4 November 2026
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- The Patient Services Manager is responsible for overseeing all patient-facing administrative functions, ensuring a seamless patient journey, service excellence, and operational efficiency across admissions, reception, and support services.
Key Performance Areas: (include but are not limited to)
- Manage patient services operations in accordance with Lenmed Standard Operating Procedures (SOPs).
- Ensure a seamless and positive patient experience across all touchpoints within the facility.
- Lead and manage patient services staff, including performance management, training, and development.
- Monitor patient flow processes to improve efficiency and reduce waiting times.
- Ensure accurate patient registration, billing coordination, and documentation processes.
- Handle escalated patient concerns and complaints, ensuring timely and effective resolution.
- Collaborate with clinical, nursing, and finance teams to support coordinated patient care and billing processes.
- Monitor and report on patient satisfaction metrics and implement service improvement initiatives.
- Ensure compliance with healthcare regulations, data protection, and confidentiality requirements.
- Develop and implement policies and procedures to enhance patient service delivery.
- Oversee resource planning, staffing schedules, and operational coverage. Participate in audits, quality assurance programs, and accreditation processes.
- Promote and maintain strong relationships with internal and external stakeholders.
- Attend management and departmental meetings as required.
- Maintain a safe and compliant working environment in line with applicable regulations.
- Manages the post discharge collection of debt from funders and patients.
Post Requirements: (include but are not limited to)
- SAP experience.
- Minimum 5 years' experience in hospital administration or patient services, with at least 2 years in a supervisory role.
- Strong understanding of hospital operations, patient flow, and customer service standards.
- Knowledge of healthcare regulations and patient confidentiality requirements.
- Proficiency in hospital information systems and Microsoft Office.
- Strong leadership, organisational, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work under pressure and manage multiple priorities.
- High level of customer service orientation and attention to detail.
- Flexible in working hours as required.
- Drivers licence and own transport.
- Knowledge of funder rules.
- Sound people skills.
Deadline:28th November,2026