Patient Services Manager-City Hospital
Joint Medical Holdings · Durban, KwaZulu-Natal
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Start free — we apply for you →PURPOSE OF POSITION
- To provide efficient and effective management of the Patient Admissions, Reception, Case Management, Clinical Coding, Patient Administration departments.
- To ensure excellent patient experience while optimizing the revenue cycle and achieving hospital financial and operational objectives.
KEY PERFORMANCE AREAS
- Lead and manage the Patient Services Department, ensuring efficient delivery service from pre-admission to account finalization.
- Drive an exceptional patient experience through high standards of customer service and effective complaint resolution.
- Oversee Case Management and Clinical Coding to ensure accurate authorizations, compliant coding, and adherence to funder requirements.
- Manage the revenue cycle by ensuring accurate admissions, account management, and minimizing revenue leakage.
- Monitor departmental performance, quality standards, and implement continuous process improvements.
- Build and maintain effective relationships with doctors, nursing staff, finance teams, medical schemes, Ambulance providers and other key stakeholders.
- Recruit, develop, coach, and manage the performance of the Patient Services team.
- Ensure compliance with organizational policies, procedures, and relevant healthcare regulations.
- Support hospital financial objectives by improving reimbursement, billing accuracy, and revenue integrity.
MINIMUM REQUIREMENTS
- Grade 12 Matric.
- A relevant tertiary qualification in Healthcare Management, Business Management, Finance, Nursing or a related field is advantageous but not essential, provided the incumbent has the required knowledge and relevant private healthcare experience.
- ICD and CPT coding.
SKILLS
- Strong leadership and administrative skills.
- Excellent communication and interpersonal skills.
- Knowledge of admissions, revenue cycle, medical aid funding, billing and patient administration.
- Ability to maintain confidentiality.
- Strong analytical, organizational and customer service skills.
- Ability to prioritize and work under pressure.