Patient Liable Debtors Clerk

Job Description

• A well-established company is seeking an experienced Patient Liable Debtors Clerk to join their team in Johannesburg. The ideal candidate will have a strong background in medical debtors collections, excellent communication and negotiation skills, and the ability to manage patient accounts with professionalism and empathy.
• This is an excellent opportunity to join a dynamic team focused on delivering exceptional billing and debt recovery services within the healthcare industry.

Responsibilities

• Manage and maintain allocated patient-liable debtor accounts and monitor age analyses.
• Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels.
• Negotiate payment arrangements with patients and ensure payment plans are adhered to.
• Escalate unresolved accounts and assist with legal collections where required.
• Maintain accurate records of all collection activities, patient interactions, and debtor documentation.
• Prepare collection reports, debtor reconciliations, and assist with month-end reporting.
• Build and maintain positive relationships with patients, medical practices, and medical schemes.
• Ensure compliance with company policies, healthcare billing procedures, and confidentiality requirements while achieving collection targets.

Requirements

• Matric / Grade 12 required.
• Minimum of 3 years' experience in medical debtors collections, patient-liable collections, or a credit control environment.
• Previous experience within the medical billing industry is highly advantageous.
• Proficiency in Microsoft Office Suite Excel, Word, and Outlook.
• Experience working with medical billing systems such as Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim is advantageous.
• Strong understanding of medical aid processes, patient liability, and healthcare billing principles.
• Excellent communication, negotiation, and conflict-resolution skills.
• High level of accuracy, attention to detail, and strong organisational abilities.
• Ability to work independently, manage multiple priorities, and meet collection targets

Closing Date 30 October 2026