Parts Manager Level 1 Global Grade 12

Key Outputs

• To manage the parts team that conducts the processes for a territory and delivers on all

customer parts needs and expectations within the region

• Manage the effectiveness of the parts operations

• Responsible for the direct face-to-face interaction with the customer

• Managing team

• Managing team scorecards and IDP’s (Individual Development Plans)

• Managing all industrial relations issues

• Liaising with and delighting the service department who are our biggest customers

• Liaising with and delighting EMMG and MARC sites

• Liaising with the central warehouse distribution centre

• Liaising with the CIC (central inventory control) for inventory control

• Preparing and forwarding and discussing parts KPI’s (key performance indicators) and SLA’s

(Service Level Agreements)

• Manage turnover. As parts contribute the greatest portion of the total group turnover the parts

• Manager has a responsibility to ensure turnover is exceeded in each region.

• Manage stock value. parts managers are accountable for managing the stock in their regions

and to avoid having surplus stock. having the right part available for customers is an

important for our customer experience management.

• Managing the number of calls made per day. We have many channels to market namely

walk in customers

• Call centre customers

• Customers managed by an Inside Sales Representative

• Internet Sales

• Service

• EMMG

• BRC

• This involves managing resources, ensure calls and quotes are processed, queries Managed, returns inspected and processed Managing transactions made. The Parts Manager needs to ensure the SOP’s (standard operating procedures) are met.

Qualification, Experience and Competencies

• Grade 12 BSc. Industrial Engineering National Diploma (Industrial Engineering 10 years’ experience as a parts manager

• Sales, warehousing and distribution management (supply chain management)

• Parts management inventory control

• 6 Sigma / project management know and understand CAT Reman

• Know and understand BWE Reman

• Know and understand parts exchange promote

• BW Reman ensure reman core process is managed collate forecasts and execute

• Ensure customers’ orders delivered full on time

• People management rules of engagement with our principle; 8-10

• Relentless execution

• Customer service orientation; plan, organize, control;

• Networking internal and external / liaison;

• Business planning and budgeting;

• Conflict management; performance management orientation

• Problem identification and solving;

• Attention to detail.