Outbound Shift Manager

takealot.com , South Africa's leading online retailer, is looking for a highly talented Outbound Shift Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the DC Outbound Manager.

Purpose of the role: The Inbound/Outbound Shift Manager has complete responsibility for Inbound/Outbound functional processes within the fulfillment centre, managing all aspects of stock handling from receipt from suppliers to filing the stock in inventory locations. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with TAKEALOT explosive growth while motivating others to meet the challenges of an extremely deadline-driven and fast-moving environment of E-commerce

Your responsibilities will include

• Overall management and coordination of all warehousing functions

• Oversee Outbound/Inbound operations – manage entire the process within Outbound/Inbound during their shift.

• Responsible for efficiently managing all aspects of stock handling from receipt from suppliers.

• To dispatch to customers including the returns department

• Ensure daily, weekly and monthly planning is done for all warehousing operations and

• manage adherence to plan.

• 5S Adherence & Safety compliance - Effective management of housekeeping and ensure all safety protocols are followed.

• Management of resource to be effective and efficient at lowest cost and according to changing needs

• Staff Management – Supervise department staff and

• Effective leadership and direction for the operation team through involvement.

• Cross-department co-ordination – communication with Dispatch, Inbound, Inventory and TES service teams to deliver on the relevant key business drivers.

• Manage customer liaison process and ensure that warehouse queries are resolved timeously.

• and exception trends are addressed.

• Ensure that warehouse space, equipment and warehouse flow is optimized and that future.

• warehouse requirements are planned.

• Ensure stock accuracy through disciplined stock control and implement stock accuracy; Ensure reduced pack fails and Inbound Exceptions SOP are followed and all exceptions are collected on time with accuracy.

• improvement initiatives

• Measure and manage staff performance through formal staff appraisals, development,

• coaching and disciplinary procedures

• Ensure that all business processes, procedures and job profiles are documented and updated

• Performance Monitoring - Management reporting in terms of operational performance, productivity, stock control and

• budgets

• Manage projects according to stipulated time frames.

• Liaising with suppliers

Qualification & Experience

• Grade 12

• Relevant tertiary education.

• 5+ years’ experience in directly and indirectly managing people to deliver continuous improvement

Attributes Required

• Strong communications skills.

• A structured and disciplined management style.

• Ability to motivate and inspire others a must.

• Strong problem-solving skills.

• Self-starter with high energy levels a must.

• Well-developed business and operational acumen.

• Analytically minded and able to find and use data to inform decision making.

• Ability to work under pressure with strict deadlines.

• Good attention to detail

• Strong Customer Service Orientation Goal orientated and motivated to succeed;

• Dynamic individual with proven experience in delivering change and innovative solutions.