OUTBOUND CALL CENTRE AGENT - LEARNERSHIP

Introduction

An Inclusive Opportunity for People Living with Disabilities

Kick-start your career in customer service!

Are you an enthusiastic, motivated individual who is ready to learn, grow, and gain valuable workplace experience? This opportunity is for South African citizens living with disabilities who are eager to build a career in the contact centre industry.

Join our inclusive 12-month Call Centre Agent Learnership Programme , where you will receive structured training, practical workplace experience, and the opportunity to obtain a nationally recognised qualification.

Duties & Responsibilities

Key Responsibilities

As a Call Centre Agent, you will

• Handle inbound and outbound customer calls professionally.

• Provide accurate information, respond to customer enquiries, and assist with resolving issues.

• Capture customer information and call details accurately on internal systems.

• Work towards call handling targets, quality standards, and customer satisfaction goals.

• Attend and participate in all training sessions, assessments, and workplace learning activities.

• Follow company policies, procedures, and applicable regulatory requirements.

• Work collaboratively with colleagues and supervisors to achieve team objectives.

Desired Experience & Qualification

Minimum Requirements

To qualify for this opportunity, applicants must

• Be a South African citizen aged 18–34 years .

• Be living with a documented disability and provide valid supporting medical documentation or a disability certificate.

• Have completed Grade 12 (Matric) .

• Have experience in a call centre and sales environment.

• Be currently unemployed.

• Not be registered for another learnership or enrolled in full-time studies.

• Be willing and available to commit to the full 12-month programme.

Skills and Qualities We’re Looking For

We’re looking for candidates who are passionate about learning, enjoy helping people, and are ready to grow in a professional environment.

Successful candidates should demonstrate

• Communication: Strong verbal and written communication skills.

• Customer service: A friendly, professional, and customer-focused approach.

• Telephone etiquette: The ability to communicate clearly and professionally over the phone.

• Teamwork: A collaborative attitude and the ability to work well with others.

• Computer literacy: Confidence in using computers and digital systems.

• Problem-solving: Good listening skills, sound judgement, and the ability to identify solutions.

• Attention to detail: Accuracy when capturing information and completing tasks.

• Adaptability: The ability to work effectively in a structured, fast-paced environment.

• Willingness to learn: An open mind, a positive attitude, and the ability to accept constructive feedback.

• Professionalism: Good workplace etiquette, initiative, and a commitment to personal development.

Package & Remuneration

What We Offer

• Monthly stipend: R5,000 – R7,500

• Programme duration: 12 months

• Structured training and practical workplace experience

• Development of essential customer service and contact centre skills

• Opportunity to earn a nationally recognised qualification upon successful completion

• An inclusive learning environment that supports professional growth

Interested?

How to Apply

Interested and qualifying candidates should submit their applications through PNet , including the following documents:

• Updated CV.

• Certified copy of South African ID.

• Certified copy of Matric certificate.

• Proof of disability, such as a medical letter from a doctor or a disability certificate.

Please ensure that all required documents are included with your application.

Your Future Starts Here!

Take the next step towards building your career. If you meet the requirements and are eager to develop your skills, gain practical experience, and earn a recognised qualification, we encourage you to apply.