OTC Senior Manager
Fempower Recruitment Excellence · Gauteng
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- Are you ready to make a tangible impact in the logistics sector by driving excellence in credit and collections processes? Join a leading logistics organization that supports diverse industries with comprehensive supply chain solutions, including freight forwarding, warehousing, and last-mile delivery. This is your opportunity to lead a dynamic team and help optimize financial performance in a crucial operational area.
Duties
- Contribute to the development and implementation of Credit and Collections and Accounts Receivable processes, including planning, policy design, and budgeting.
- Oversee and monitor the delivery and quality of credit and collections activities to minimize risk and ensure timely repayments.
- Develop and ensure compliance with credit management policies.
- Review account statuses and outstanding balances to prioritize collections and maintain customer accounts.
- Resolve difficult credit issues, review escalations, and oversee timely follow-up on overdue accounts.
- Identify opportunities for process improvements and recommend enhancements for increased effectiveness.
- Manage large or difficult credit accounts to foster positive customer relations and minimize outstanding debts.
- Coordinate with operational managers to ensure consistency in Accounts Receivable activities.
- Oversee payment processing accuracy and reconciliation of customer balances.
- Assess repayment terms to minimize credit risk in line with company standards.
- Monitor activities to identify problem areas and implement performance improvements.
- Design and implement best practices and solutions to enhance team performance.
- Recruit, develop, and motivate a team to achieve set objectives.
Requirements
- Five years of relevant experience in credit management, collections, or accounts receivable.
- Strong leadership and project management skills.
- Proficiency in SAP and risk management techniques.
- Excellent customer relations skills.
- Sound knowledge of credit policies and collection strategies.
- Familiarity with the following:
- C programming beneficial but not essential
- Collections and credit management
- Customer relations and team leadership
- SAP financial systems
- Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
- Annual Bonuses