ORDER FULFILMENT CONTROLLER (JHB - EDENVALE)

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive. We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day. PURPOSE OF THE ROLE To oversee and coordinate all activities related to the outbound fulfilment process, including picking, staging, and loading of orders, while ensuring operational efficiency, staff performance, safety compliance, and customer satisfaction. KEY RESPONSIBILITIES 1. Planning & Coordination Attend weekly logistics meetings with Controllers and Logistics Manager. Analyze daily outbound sales, retail, and inter-branch plans. Communicate load capacity challenges to stock planning and sales teams. Plan and priorities workload using Daily Order Tracker. Ensure sufficient equipment, pallets, and consumables are available. 2. Team Management Manage staff time, attendance, and performance. Allocate staff to operational areas and manage shift breaks. Conduct daily start- and end-of-day team meetings. Plan leave and address IR issues. Coach and train team members continuously. Ensure operator certifications are current. 3. Picking Oversight Print and review pick sheets. Ensure accurate placement and adherence to Out-of-Stock signage. Monitor picking progress and accuracy using Order Tracker and PACS. Conduct hourly walkthroughs to assess picker productivity and safety compliance. Capture and analyze invoice corrections. Update team on progress via WhatsApp and daily reporting tools. 4. Loading & Staging Oversee loading accuracy and product stability (wraps, stabilizing bars, seals). Monitor truck staging, pre-loading, and plug-in for cold chain continuity. Ensure timely loading and minimal turnaround time. Conduct spot checks to prevent unauthorized access and ensure quality control. Issue and manage seal registers and door logs. 5. Communication & Customer Service Communicate stock outs and delays to sales, stock, and retail teams. Address and document customer complaints. Provide ETA and load updates to distribution and recipient teams. Coordinate with Outbound Clerks for issue resolution. 6. Safety & Compliance Enforce PPE compliance and conduct safety spot checks. Monitor safe equipment usage and maintain updated registers. Ensure safe handling of company property. Allocate and verify appropriate equipment usage for loading bays. 7. Stock Control & Reporting Conduct daily stock counts in picking and loading areas. Manage PACS sheets for incorrect picks and ensure corrective action. Update IQ reports and KPI boards daily. Track and analyze performance using picking and loading reports.