Ops Specialist: IMACD
BCX · Centurion, Gauteng
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Start free — we apply for you →Core Description
- Responsible for the management and execution of IMACDs Installation, Move, Add, Change, and Disposal within Converged Communications. Support the Technical Architects TA in daily operations, by assisting with documentation, basic quoting and support system interaction.
Key Deliverables / Primary Functions
- Understand the business rules of the various products, services and underlying technologies
- Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation
- Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required
- Access the relevant change request platform and retrieve the Action Item AI/ Service Request SR/ Change Request CR, or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request
- Access internal applications/systems to do quoting or validate addresses and attach documentation
Core Functional Skills & Capabilities
- Attention to detail
- Analytical and Problem Solving
Core Behavioural Competencies
- Deciding & Initiating Action
- Adhering to principles and values
- Analysing
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Applying expertise & Technology
- Job Match
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years of IT experience within Telecommunications industry
- Or
- If the highest qualification is grade 12, 5 Years IT experience within Telecommunications industry
Certifications
- A+
- N+
- CCNA
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
- 0
Level of Engagement
- This position engages at the same level during normal operations with internal peers, suppliers, and customers. In a time of escalations, the engagement with internal, client and supplier typically up to two levels up.
Special Requirements / Employment Condition
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker