OPS Manager - Special Projects GP

Executive Placements · Kensington

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What youll be doing

Plan, coordinate and manage special projects from initiation through to successful completion
Manage client accounts and build strong, professional relationships
Conduct regular site inspections to monitor service quality, standards and compliance
Assess project requirements and compile accurate project quotations
Monitor project budgets, costs, resources and profitability
Track project progress against agreed timelines, deliverables and quality standards
Coordinate manpower and resources to ensure successful project execution
Identify operational risks and implement appropriate corrective actions
Ensure all projects comply with relevant OHS, HSE and company requirements
Monitor cleaning and soft service standards across project sites
Resolve client queries and complaints promptly, professionally and fairly
Communicate project progress, challenges and outcomes to relevant stakeholders
Train, guide and develop operational and cleaning teams where required
Ensure correct chemical handling, storage and segregation procedures are maintained
Identify opportunities to improve service delivery, efficiency and operational performance
Compile project reports and provide regular updates to management and clients

What youll need

National Diploma or Degree in Facilities Management, Project Management, Finance, BCom or a related qualification
35 years project or contract management experience within the soft services or facilities management sector
Strong experience managing soft services and cleaning operations
Valid license & Own vehicle
Proven ability to manage projects from planning through to completion
Strong understanding of manpower planning, performance management, quality standards and site compliance
Good knowledge of OHS requirements, HSE principles and safe working practices
Knowledge of safe chemical storage, handling and segregation requirements
Strong financial and commercial awareness, including quoting and project cost tracking
Excellent client relationship and account management skills
Strong communication, leadership and organisational abilities
Ability to train, guide and develop cleaning and operational staff
Strong problem-solving and decision-making skills
Ability to work independently while managing multiple projects and priorities
A proactive, structured and solutions-driven approach

What is in it for you?

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