OPS Manager Cleaning KZN

Job Placements · Greyville

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What youll be doing

Lead and oversee daily operations and service delivery within the resort environment
Ensure consistently high standards of service, cleanliness, presentation and operational excellence
Build and maintain strong, professional client relationships
Manage and lead operational teams, ensuring effective staffing, scheduling and resource allocation
Monitor service levels, KPIs, SLAs and overall operational performance
Conduct regular operational inspections, audits and performance reviews
Identify operational challenges and implement effective corrective and preventative actions
Manage staff performance, disciplinary matters, training, development and team engagement
Oversee workforce planning, attendance, productivity and wage control
Monitor operational budgets, costs and resources to ensure cost-effective service delivery
Ensure compliance with company policies, client requirements, health and safety legislation and operational standards
Assist with operational reporting, forecasting and performance reviews
Proactively identify opportunities to improve service delivery and strengthen client relationships
Support operational changes, new initiatives and service transitions where required
Work closely with senior management to achieve operational and financial objectives

What youll need

Minimum 5 years experience in an Operations Management role
Extensive hotel, hospitality and/or resort operations experience is essential
Proven experience managing operations within a large hotel, resort, lodge or similar hospitality environment
Strong understanding of hospitality service standards and guest/client expectations
Proven experience managing large teams and multiple operational functions
Strong leadership, people management and performance management capabilities
Solid understanding of budgeting, wage control, resource planning and cost management
Experience working with SLAs, KPIs, audits and operational reporting
Strong client-facing and relationship management skills
Good understanding of South African Health & Safety legislation and compliance requirements
Ability to work effectively in a fast-paced, high-pressure hospitality environment
Excellent organisational, communication and problem-solving skills
A proactive, hands-on and solutions-driven management style
Relevant management, hospitality or operations qualification.
Valid driver's licence & own vehicle.

What is in it for you?

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