OPS Manager Cleaning KZN

Reference: CPT000088-EvS-1

Job Title: OPS Manager Cleaning Location: KZN - North Coast Industry: Hospitality, Cleaning & Facilitation Type: Full-Time        / Environment: Client & Service Driven

About the Role Our client is looking for an experienced Operations Manager to oversee service delivery and operational performance within a high-end resort environment in KZN . This is a hands-on leadership position suited to an experienced operations professional with extensive hotel and/or resort experience . The successful candidate will be responsible for ensuring operational excellence, maintaining high service standards, managing teams and building strong client relationships. (Valid License & Own Vehicle requirement) Duties & Responsibilities

What you’ll be doing

• Lead and oversee daily operations and service delivery within the resort environment

• Ensure consistently high standards of service, cleanliness, presentation and operational excellence

• Build and maintain strong, professional client relationships

• Manage and lead operational teams, ensuring effective staffing, scheduling and resource allocation

• Monitor service levels, KPIs, SLAs and overall operational performance

• Conduct regular operational inspections, audits and performance reviews

• Identify operational challenges and implement effective corrective and preventative actions

• Manage staff performance, disciplinary matters, training, development and team engagement

• Oversee workforce planning, attendance, productivity and wage control

• Monitor operational budgets, costs and resources to ensure cost-effective service delivery

• Ensure compliance with company policies, client requirements, health and safety legislation and operational standards

• Assist with operational reporting, forecasting and performance reviews

• Proactively identify opportunities to improve service delivery and strengthen client relationships

• Support operational changes, new initiatives and service transitions where required

• Work closely with senior management to achieve operational and financial objectives

What you’ll need

• Minimum 5 years’ experience in an Operations Management role

• Extensive hotel, hospitality and/or resort operations experience is essential

• Proven experience managing operations within a large hotel, resort, lodge or similar hospitality environment

• Strong understanding of hospitality service standards and guest/client expectations

• Proven experience managing large teams and multiple operational functions

• Strong leadership, people management and performance management capabilities

• Solid understanding of budgeting, wage control, resource planning and cost management

• Experience working with SLAs, KPIs, audits and operational reporting

• Strong client-facing and relationship management skills

• Good understanding of South African Health & Safety legislation and compliance requirements

• Ability to work effectively in a fast-paced, high-pressure hospitality environment

• Excellent organisational, communication and problem-solving skills

• A proactive, hands-on and solutions-driven management style

• Relevant management, hospitality or operations qualification.

• Valid driver's licence & own vehicle.

What is in it for you?

• Competitive remuneration of R32,000 – R35,000 CTC per month

• Opportunity to manage operations within a prestigious resort environment

• Lead and develop a diverse operational team

• Play a key role in driving service excellence and client satisfaction

• Work within a professional, performance-driven environment

• Long-term growth potential within a dynamic organisation

A Few Things to Know

• This is a hands-on Operations Manager position within a busy resort environment

• The successful candidate will work closely with the client and operational teams

• The role requires strong visibility on the ground and the ability to respond quickly to operational challenges

• Extensive hotel and/or resort operations experience is a key requirement

• The successful candidate must be comfortable managing people, service delivery, client expectations and operational performance

• Strong leadership, professionalism and a genuine service-focused approach are essential

Ready to Apply? Click  Apply  and please complete your application in full. If you don’t hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission).

Data Privacy Notice By applying, you consent to Elchemie processing your personal data for the purpose of job matching. Your data will be securely stored and shared only with trusted service providers and clients. Package & Remuneration

R 32 000 - R 35 000