Operations Specialist (iBranch)

Responsibilities

• We have an amazing opportunity for an Operations Specialist iBranch to be based in Umhlanga , Do you think you have what it takes to be our newest Purple Star?
• The Operations Specialist will be responsible for attending to all queries, requests and enquiries from all the departments, to ensure effective and timeously resolution of matters impacting operations.
• Providing administrative support to the Mobile Department, assistance with project processes, and reporting on daily activities

You Bring

• Valid driver's license.
• 2-3 Years of Administrative Experience in Ops

A Bonus To Have

• Matric.
• Related Diploma/Degree.

What You'll Do For The Brand

• Assist, support and advise Regions on all aspects of iBranch Operations
• Communicate all updates on Policies and Procedures to the Regions
• Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
• Ensuring adequate stock levels of marketing and promotional items within the Regions
• Market research on potential new sites and arrange with all departments to set up promo/events negotiate with different affiliates for sites/promo etc.
• Management of ROI on all events/promotions
• Work closely with the Compliance Department getting the contracts signed and understanding the legal aspect of the contracts
• Reviewing of proposals for all events within the Regions
• Assist with all internal audit queries and liaise directly with the Audit Team – Weekend mileage report, vehicle tracker vs. time and attendance and call cycle
• Management of all traffic fines and Kazang Masterfile within the Regions liaise with the relevant departments
• Daily reporting to Business Partner
• Monitoring and analysing of Reports Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports and providing feedback and recommendations to the regions
• Finance – Review invoices before the order number is issued and payment is made for promotions/events. Facilitate monthly regional branding payments
• Maintaining a database of all branding within regions

Adhoc

• Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
• Will be required to travel from time to time
• Perform other duties as assigned.

What You'll Bring To The Team

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.