Operations Manager (Retail), Durban
Pro Talent · Durban · R30 000 CTC
Posted 4 August 2026
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Role Purpose
The Operations Manager is responsible for the overall management of branch operations, ensuring the smooth flow of stock, efficient warehouse and retail activities, strong team performance, and excellent customer service. This role oversees operational processes, people management, inventory control, health and safety compliance, and continuous improvement initiatives.
Duties & Responsibilities
Key Responsibilities
Operational Management
- Oversee the day-to-day operations of the warehouse and retail environment.
- Manage receiving, storage, stock control, pricing, merchandising, and sales processes.
- Ensure accurate stock management and minimise losses.
- Monitor productivity and implement improvements to achieve operational and sales targets.
- Coordinate collections, deliveries, and transport-related activities.
- Maintain efficient systems, processes, and administrative controls.
Team Leadership
- Lead, supervise, train, and motivate teams to achieve high performance.
- Allocate daily tasks and monitor productivity.
- Provide coaching, guidance, and performance feedback.
- Foster a positive, accountable, and customer-focused culture.
- Support the onboarding and development of new team members and programme participants.
Retail & Customer Experience
- Ensure high standards of merchandising, store presentation, and customer service.
- Oversee cashiering processes and transactional accuracy.
- Monitor sales performance and implement corrective actions where necessary.
- Ensure stock availability supports customer demand.
Health, Safety & Security
- Ensure compliance with all health and safety regulations and company policies.
- Maintain a safe, secure, and well-organised workplace.
- Conduct regular safety inspections and ensure corrective actions are implemented.
- Manage site security, access control, and opening/closing procedures.
- Ensure first aid, emergency procedures, and safety training requirements are maintained.
Administration & Continuous Improvement
- Maintain accurate operational records and reporting.
- Manage operational systems and support technology-related processes.
- Identify opportunities to improve processes, efficiency, and service delivery.
- Monitor key performance indicators and implement solutions to operational challenges.
Key Competencies
- Strong leadership and people management skills
- Excellent organisational and planning ability
- High attention to detail
- Strong communication and interpersonal skills
- Problem-solving and decision-making capability
- Ability to manage multiple priorities in a fast-paced environment
- Coaching and staff development skills
- Results-driven with a focus on continuous improvement
- Good time management and follow-through
Desired Experience & Qualification
Key Responsibilities
Operational Management
- Oversee the day-to-day operations of the warehouse and retail environment.
- Manage receiving, storage, stock control, pricing, merchandising, and sales processes.
- Ensure accurate stock management and minimise losses.
- Monitor productivity and implement improvements to achieve operational and sales targets.
- Coordinate collections, deliveries, and transport-related activities.
- Maintain efficient systems, processes, and administrative controls.
Team Leadership
- Lead, supervise, train, and motivate teams to achieve high performance.
- Allocate daily tasks and monitor productivity.
- Provide coaching, guidance, and performance feedback.
- Foster a positive, accountable, and customer-focused culture.
- Support the onboarding and development of new team members and programme participants.
Retail & Customer Experience
- Ensure high standards of merchandising, store presentation, and customer service.
- Oversee cashiering processes and transactional accuracy.
- Monitor sales performance and implement corrective actions where necessary.
- Ensure stock availability supports customer demand.
Health, Safety & Security
- Ensure compliance with all health and safety regulations and company policies.
- Maintain a safe, secure, and well-organised workplace.
- Conduct regular safety inspections and ensure corrective actions are implemented.
- Manage site security, access control, and opening/closing procedures.
- Ensure first aid, emergency procedures, and safety training requirements are maintained.
Administration & Continuous Improvement
- Maintain accurate operational records and reporting.
- Manage operational systems and support technology-related processes.
- Identify opportunities to improve processes, efficiency, and service delivery.
- Monitor key performance indicators and implement solutions to operational challenges.
Key Competencies
- Strong leadership and people management skills
- Excellent organisational and planning ability
- High attention to detail
- Strong communication and interpersonal skills
- Problem-solving and decision-making capability
- Ability to manage multiple priorities in a fast-paced environment
- Coaching and staff development skills
- Results-driven with a focus on continuous improvement
- Good time management and follow-through
Package & Remuneration
R30 000 CTC (no benefits)