Operations Manager (QSR/Retail)
Abantu Staffing Solutions (Pty) Ltd · East London, Eastern Cape
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Start free — we apply for you →Key responsibilities
• Create and oversee the operational business plan and budget, working with stakeholders • Visit stores regularly to check policies, procedures and compliance • Analyse store performance against the Balanced Scorecard and budget, and put action plans in place to close gaps • Analyse P&L statements and drive sales, profit and promotions, including national campaigns and omni-channel sales • Coach and develop Area Managers, manage succession planning, and run development plans and annual 360 evaluations • Oversee training metrics, IR incidents and employment legislation compliance, and chair IR meetings where needed • Review customer complaint trends and make sure store equipment and structures are maintained • Support new store openings and revamps • Build relationships with the franchisor, municipal councils, unions and landlords • Present quarterly business reviews and competitor analysis to senior management Minimum requirements
- Matric
- BCom / relevant degree, or 5 years' experience at Area Manager level with proven performance
- QSR industry experience is an added advantage
- Strong communication skills and proficiency in English